Janae McDonald
Cleveland,OH
Summary
To use creative skills and abilities to assist in the organization’s development and to use this experience for personal growth. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sutherland Global
11.2022 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
Customer Service Representative
Ibex Global
04.2021 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Sutherland Global
11.2019 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Hinduja Global Solution (HGS)
08.2018 - 05.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
The Queen’s School
Jamaica06.2018
Duhaney Park Primary School
Jamaica06.2012
Skills
- Able to communicate with persons of different background
- Good reasoning skills with creative problem solving skills
- Good interpersonal and intrapersonal relations
- Good analytical skills
- Problem-solving abilities
- Data Entry
- Call center experience
Exams
- Mathematics, II, 2017
- Food and Nutrition, II, 2017
- Information Technology, I, 2017
- Social Studies, II, 2017
- History, III, 2017
- English A, III, 2017
- Geography, III, 2017
- Electronic Document Preparation Management, II, 2015
- Communication Studies, V, 2018
- Sociology, IV, 2018
- Food Nutrition and Health, IV, 2018
- Tourism Management, III, 2018
References
- Ms Shaneek Wellington, Accountant (WISYNCO), 1876 (898-8774)
- Mrs Maxine Headley-Tucker, Accountant (N.W.C), 1876 (533-9221)
Timeline
Customer Service Representative
Sutherland Global
11.2022 - 02.2024
Customer Service Representative
Ibex Global
04.2021 - 11.2021
Customer Service Representative
Sutherland Global
11.2019 - 02.2020
Customer Service Representative
Hinduja Global Solution (HGS)
08.2018 - 05.2019
High School Diploma -
The Queen’s School
Duhaney Park Primary School
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