Janae McDonald
Cleveland
Summary
To use creative skills and abilities to assist in the organization’s development and to use this experience for personal growth. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Experienced with quality control processes and inspection techniques. Utilizes analytical skills to identify and rectify defects efficiently. Knowledge of maintaining compliance with industry standards and enhancing production quality.
Overview
6
6
years of professional experience
Work History
Quality Technician
Uppalin Wholesale and Distributors
11.2021 - 02.2024
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Improved product quality by conducting thorough inspections and identifying areas for improvement.
Customer Service Representative
Sutherland Global
11.2019 - 11.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Hinduja Global Solution (HGS)
08.2018 - 05.2019
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Improved product quality by conducting thorough inspections and identifying areas for improvement.
Education
High School Diploma -
The Queen’s School
Jamaica06.2018
Duhaney Park Primary School
Jamaica06.2012
Skills
- Able to communicate with persons of different background
- Good reasoning skills with creative problem solving skills
- Good interpersonal and intrapersonal relations
- Good analytical skills
- Problem-solving abilities
- Data Entry
- Call center experience
Timeline
Quality Technician
Uppalin Wholesale and Distributors
11.2021 - 02.2024
Customer Service Representative
Sutherland Global
11.2019 - 11.2020
Customer Service Representative
Hinduja Global Solution (HGS)
08.2018 - 05.2019
High School Diploma -
The Queen’s School
Duhaney Park Primary School
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