Janae' Munson
Concord,NC
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and strong customer relationships.
Overview
2
2
years of professional experience
Work History
Server/Host/Food Service Worker
Harrisburg Family House
Harrisburg, NC
02.2023 - Current
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted guests and provided menus.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees on restaurant procedures and plating techniques.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided exceptional service to high volume of daily customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Stayed informed about daily specials, new menu items, promotions.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Trained new employees to perform duties.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Balanced cash drawers at the end of each shift.
- Managed incoming calls during busy shifts.
- Accepted payments from guests for dine-in and take-out foods.
- Stocked server areas with supplies before, during and after shifts.
Education
High School Diploma -
Jay M Robinson High School
ConcordSkills
- Daily specials memorization
- Hostess support
- Guest engagement
- Food delivery
- Strong work ethic
- Food running
- Customer service
- Guest seating
- Positive and professional
- Order accuracy
- Task prioritization
- Exceptional customer service
Timeline
Server/Host/Food Service Worker
Harrisburg Family House
02.2023 - Current
High School Diploma -
Jay M Robinson High School