Janae Neal
Lawrence,MA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
4
4
years of professional experience
Work History
Paraprofessional
Lawrence Public School System
Lawrence, MASSACHUSETTS
01.2023 - Current
- Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
- Assisted in the development and implementation of individualized education plans for students with special needs.
- Supported English Language Learners by providing additional instruction on language acquisition skills.
- Created and maintained positive relationships with students, parents, and colleagues.
- Collaborated with special education staff to develop Individualized Education Plans.
- Provided guidance to students in the classroom setting.
- Helped implement behavior management strategies for individual students.
- Monitored student progress and provided feedback to teachers and parents.
- Supervised small groups of students during instruction time.
- Attended professional development workshops related to job responsibilities.
- Prepared instructional materials for specific classroom activities tailored to support student needs.
- Assisted children at stations during small-group learning periods.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Communicated and collaborated well with educators from various grade levels.
- Applied positive reinforcement to redirect negative behaviors.
- Supplied one-on-one attention to each student during group activities.
Cashier
Boston Market
LAWRENCE, MA
12.2021 - 07.2022
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Discounted purchases by scanning and redeeming coupons.
- Answered customer questions and provided store information.
- Used suggestive selling techniques to promote add-on sales.
Sales Representative/Entertainer
Canobie Lake Park
Salem, NH
05.2021 - 10.2021
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customers' questions and addressed problems and complaints in person and via phone.
Education
High School Diploma -
Abbott Lawrence Academy
Lawrence, MA06.2022
Skills
- POS systems
- Cash handling
- Customer Service
- Scanner operations
- Credit and cash transactions
- Payment processing
- Customer assistance
- Staff mentoring
Timeline
Paraprofessional
Lawrence Public School System
01.2023 - Current
Cashier
Boston Market
12.2021 - 07.2022
Sales Representative/Entertainer
Canobie Lake Park
05.2021 - 10.2021
High School Diploma -
Abbott Lawrence Academy
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