Karina Reyes
Waukegan,US
Summary
Individual who is enthusiastic and capable of working in both a team and independently with hands-on experience, eager to learn new skills and advance knowledge. Proven track record of exceeding sales targets and providing effective product solutions to customers. Multilingual and fluent in Spanish and English, with a strong grasp of cultural differences. Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
5
5
years of professional experience
Work History
Paraprofessional
North Elementary School
Waukegan, IL
10.2024 - 04.2025
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Managed student supervision during non-classroom times such as lunchtime, recess, and school excursions.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Cashier
Floor & Decor
Gurnee, Illinois
08.2023 - 08.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped with purchases and signed customers up for rewards program.
- Assisted customers by providing information and resolving complaints.
- Built and maintained productive relationships with employees.
- Scanned items and checked pricing on cash register for accuracy.
Sales Associate
Rainbow
Waukegan, IL
05.2021 - 05.2022
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Customers received merchandise recommendations based on their needs and preferences
- Assisted customers in enrolling in loyalty programs and submitting paperwork
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Marked merchandise with identifying codes and accurate pricing to prepare it for the sales floor
- Kept track of store specials, payment policies, and security procedures
- Demonstrated products to customers, discussed features, and redirected objections to capture sales
- Observed customer behavior in order to spot security threats and report them to supervisors
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals
- Stayed on top of emerging trends and provided helpful customer service to help with product selection.
Picker Packer
Power Nail
Mundelein, IL
01.2021 - 05.2021
- Prepared orders for shipment by tagging boxes, inserting associated paperwork, and scanning barcodes to upload package data to the tracking system
- Scanned packages and boxes before heading to the loading dock to prepare for shipment
- Met production goals by maintaining high levels of productivity and effectively communicating with team members about orders and fulfillment
- Rearranged boxes and aisles to create more floor space and allow forklift operators to move freely throughout the warehouse
- Properly assembled boxes and crates to protect materials during transportation
- Operated warehouse equipment and reported instances of safety code violations to management to reduce the risk of accidents
- Reduced waste by strictly adhering to packing procedures and reducing the volume of packaging materials used in the preparation of shipments
- Completed orders per day with efficient picking and packing of shipments
- Trained new employees on warehouse protocols and answered task-related questions to assist with job role adjustment.
Shipping Associate
Larson Plastics
Antioch, IL
01.2020 - 10.2020
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Received, stored and shipped goods and materials
- Compared shipping orders and invoices to the contents received to ensure accuracy
- Double-checked order data on a daily basis to ensure that transactions and shipping dates were correct
- Divided and categorized cargo received and redirected shipments in response to customer requests
- Received all imported goods and double-checked the quantity and condition of each item
- Labeled all inbound merchandise with the date it arrived
- Loaded and unloaded pieces into shipping boxes
- Was in charge of stocking, staging, and transporting goods
- Worked with vendors to resolve damaged shipments and item shortages, ensuring that the company's interests and financial targets were protected
- Changes in carrier status were updated in the database
- All shipping data was gathered, logged, and monitored by me
- Was successful in resolving issues with shipments, such as damaged materials and shortages, by working effectively with shippers
- Was responsible for maintaining accurate stock records and schedules
- Separated the cargo received by account number and destination
- Took corrective action to eliminate the possibility of recurrence following the accidents
- Communicated with dispatchers, warehouses, and customers regarding outgoing orders
- Was in charge of cleaning and maintaining the warehouse in accordance with OSHA safety regulations
- Developed a positive rapport with coworkers to boost company morale and promote employee retention
- Used item numbers to properly stock the warehouse.
Education
High School -
Waukegan High School
Waukegan, IL06-2020
Skills
- Sales background
- Retail sales customer service
- Organization
- Inventory tracking
- Problem resolution
- Regulatory compliance
- Team building
- Shipping and receiving
- Motivated self-starter
- Customer needs assessment
- Packing and scanning
- Data entry
- Bilingual in Spanish
- Safety and compliance
- Package labeling
- Product Recommendations
- Cash Handling
- Returns processing
- Cleaning and sanitizing
- Training and development
- POS Systems
- Customer Service
Timeline
Paraprofessional
North Elementary School
10.2024 - 04.2025
Cashier
Floor & Decor
08.2023 - 08.2024
Sales Associate
Rainbow
05.2021 - 05.2022
Picker Packer
Power Nail
01.2021 - 05.2021
Shipping Associate
Larson Plastics
01.2020 - 10.2020
High School -
Waukegan High School