Luis Ariaz
Waukegan,IL
Summary
Personable and dedicated Customer Service Representative with extensive experience in sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Claim Adjuster
PROTECTICE ASSET protection
Chesterfield, MO
03.2020 - Current
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Negotiated and settled claims according to information presented through reports, research and data verification.
- Obtained necessary information to complete proper evaluation of injury claims.
- Reviewed data to verify validity of claims and determine case management actions.
- Decreased loss ratios through fair and timely claim processing.
Global Operator
ICU Medical
Lake Forest, IL
12.2019 - 03.2020
- Immediately responded to guest concerns and requests and quickly handled all issues.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Reviewed account and service histories to identify trends and issues.
- Answered [200 to 300]+ inbound calls per day and directed to designated individuals or departments.
Independent Contractor Driver
DMR Xpress LLC
North Chicago, IL
08.2019 - 11.2019
- Pick up and delivered cargo, highways and interstates.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Logged daily mileage, gas and other data in my work app to keep management informed of field activities.
- I Drive long distances. Mainly go out of town most of the time.
Sales Advisor
Knauz Hyundia
Lake Bluff , IL
12.2017 - 07.2019
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
- Set up appointments and maintained an organized calendar.
- Answered requests and concerns with friendly and knowledgeable service.
- Identified business prospects through cold calling, networking, marketing and database leads.
Product Specialist
Knauz Hyundai
Lake Bluff , Illinois
03.2016 - 12.2017
- Learned about product’s technical specifications and accurately explained specifications to customers and work team.
- Demonstrated vehicles functionality accurately and completely.
- Collected custom contact information for followup purposes.
Education
High School Diploma -
Waukegan Brookside Campus
Waukegan, IL06.2014
Skills
- Goal-oriented
- Customer service experience
- Bilingual (Spanish)
- Sales background
- Excellent communication skills
Timeline
Claim Adjuster
PROTECTICE ASSET protection
03.2020 - Current
Global Operator
ICU Medical
12.2019 - 03.2020
Independent Contractor Driver
DMR Xpress LLC
08.2019 - 11.2019
Sales Advisor
Knauz Hyundia
12.2017 - 07.2019
Product Specialist
Knauz Hyundai
03.2016 - 12.2017
High School Diploma -
Waukegan Brookside Campus
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