Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janae Perera

Tampa,FL

Summary

Highly motivated energetic team player, searching for a position to grow and be part of a well-established company. Detail oriented, creative problem-solver and organized self-motivated individual.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

10
10
years of professional experience

Work History

Operations Manager

Patrick's Uniforms
04.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Sales / Store Manager

All Uniform Wear
04.2022 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Assisted with hiring, training and mentoring new staff members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Interacted well with customers to build connections and nurture relationships.
  • Developed and maintained long-term relationships with key clients for sustained growth.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Store Manager

Urban Roots Garden Supply
11.2019 - 03.2022
  • Maintained proper product levels and inventory controls for merchandise to schedule and manage effective ordering and stock availability. Keep close communication with all vendors and timely deliveries.
  • Cash control, manage store opening and closing procedures to balance to cash to sales logs daily.
  • Uploaded all new orders once received using the online portal, for accurate online inventory.
  • Responsible for inputting all vendor invoices, as well as COD payments for delivered products.
  • Helped guests at front counter, answering questions and concerns regarding products.
  • Maintained social media pages, and created flyers and posts for customer sales appreciation days. Organize store events.

Assistant Accounts Administrator

FL Legal Group
10.2018 - 12.2019
  • Responsible for invoicing, daily deposits, and accounts payable.
  • Weekly and monthly reporting.
  • Assisted with other accounting and administrative duties.
  • Updated accounting records regularly, resulting in more accurate financial reporting and forecasting capabilities.

Sales and Marketing Administrator

FitnessSales.net
03.2018 - 09.2018
  • Assist sales team with activity reporting, calculate sales commissions per location.
  • Work with office manager closely to assist with all administrative and accounting duties.
  • Schedule all sales meeting, and set up travel.
  • Answer all internet marketing customer and potential customer questions and concerns.
  • Managed CRM system, maintaining accurate records of customer interactions and sales activities.

Recreation Leader I

Hillsborough County Parks And Recreation
06.2015 - 03.2018
  • Supervise groups of children.
  • Planned recreational programs to include individual and team activities.
  • Teach sportsmanship and enforced discipline of all policies and procedures per the HIllsborough County Park rules and standards.
  • Prepare and maintain recreational program records and reports.

Education

Florida International University
Miami

Hillsborough Community College

High School Diploma -

Sickles High School
06.2015

Skills

  • Problem-Solving
  • Store Management
  • Product and Service Sales
  • Customer Response & Relations
  • Vendor Management
  • Database Management
  • Social Media & Event Management
  • Operations Management
  • Employee Training
  • Team leadership
  • Decision-making
  • Operations monitoring
  • Inventory management
  • MS office
  • Delegation

Timeline

Operations Manager

Patrick's Uniforms
04.2024 - Current

Sales / Store Manager

All Uniform Wear
04.2022 - Current

Store Manager

Urban Roots Garden Supply
11.2019 - 03.2022

Assistant Accounts Administrator

FL Legal Group
10.2018 - 12.2019

Sales and Marketing Administrator

FitnessSales.net
03.2018 - 09.2018

Recreation Leader I

Hillsborough County Parks And Recreation
06.2015 - 03.2018

Hillsborough Community College

High School Diploma -

Sickles High School

Florida International University

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