Janae Pickens
Chicago,IL
Summary
Detail-oriented and dependable professional with over 2 years of experience supporting building operations and front desk services. Skilled in visitor registration, clerical support, and customer service with a strong commitment to public service. Proven ability to manage sensitive information, assist diverse individuals, and maintain a calm, professional presence. Eager to contribute to the mission and values of the Illinois Department of Human Services by providing efficient, people-focused administrative support.
Overview
3
3
years of professional experience
Work History
Security Officer/Front Desk Support
Allied Universal Security Services
Chicago, IL
06.2022 - Current
- Greeted and signed in all employees, contractors, and visitors entering the building
- Registered guests and issued temporary ID badges or passes
- Monitored security cameras and elevators to ensure safety and proper access
- Provided directions and answered general inquiries from staff and guests
- Documented daily activity logs and incident reports with attention to detail
- Maintained a calm, professional presence while enforcing building policies
- Communicated effectively with office staff and security team to support daily operations
Education
Business
Western Illinois University
Macomb, ILSkills
- Office/Tech: Microsoft Word, Excel, Outlook; data entry; email; camera systems
- Clerical: Logging, registering, tracking visitors; elevator & access monitoring
- Typing: 45 words per minute
- Soft Skills: Clear communicator, professional, dependable, great with people
Timeline
Security Officer/Front Desk Support
Allied Universal Security Services
06.2022 - Current
Business
Western Illinois University