Janae Pruett
Grainger
Whitewater,WI
10
years of professional experience
Diligent employee with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Work History
Customer Service Representative
3 Years 7 Months- Collected and documented orders
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
- Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
- Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process
- Managed order processing and tracked shipment status using internal systems.
- Resolved customer inquiries efficiently through phone, and email.
- Collaborated with cross-functional teams to enhance product knowledge and service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Fresh Production Associate
3 Years 3 Months- Accommodate needs of customers to promote maximum satisfaction
- Maintain clean work space
- Anticipate needs of the department to ensure efficiency
- Develop solutions to complications
- Mentor new hires to assist with learning
- Prepare food/customer orders while upholding health regulations in compliance with ECOLAB and Rock County Health Department standards
- Execute projects communicated with supervisors
- Suggested/implemented new ways of performing tasks to further increase sales and efficiency
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
Frozen/Dairy Associate
1 Year 3 Months- Worked independently to assure shelves were stocked to warrant customer satisfaction as well as maximum sales
- Inspected product to assure quality and dates
- Discarded product that was not in date, poor quality, or left unrefrigerated
- Maintain clean workspace
- Assist customer needs to promote maximum satisfaction
- Collaborated with others to achieve other assigned projects
Housekeeper
1 Year- Worked independently to accomplish tasks
- Cleaned, sanitized, and prepared rooms for incoming guests
- Collaborated with other workers to assist in cleaning other areas (pool area, front desk area, hallways, etc.)
- Assist guests with requests to ensure maximum satisfaction during their stay
Education
Bachelor of Science - Sociology & African American Studies
Skills
Customer service
Adaptability
Dependability
Problem resolution
Organization
Critical thinking
Attention to detail
Case Management
Call center experience
Computer proficiency
Payment processing
Multi-tasking
Data entry
Active listening
Timeline
Customer Service Representative
Grainger
09.2022 - 04.2026Read More
Fresh Production Associate
Walmart
06.2019 - 09.2022Read More
Frozen/Dairy Associate
Walmart
05.2017 - 08.2018Read More
Housekeeper
Ramada
05.2016 - 05.2017Read More
University of Wisconsin-Oshkosh
Bachelor of Science from Sociology & African American Studies
Read More