Janae Bague
TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Senior Personal Banker
First National Bank
Killeen, TX
02.2023 - 04.2023
- Enhanced customer satisfaction by providing personalized banking solutions and prompt service.
- Streamlined account opening processes for improved efficiency and reduced waiting times.
- Increased loan portfolio growth by identifying client needs and recommending appropriate financial products.
- Managed high-net-worth clients, ensuring their financial goals were met with tailored banking services.
General Manager
JK Beauty Supply
Killeen, TX
04.2022 - 01.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Achieved higher team performance by implementing effective training and development programs for staff members.
Sales Associate
JK Beauty Supply
Killeen, TX
05.2022 - 08.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Pharmacy Technician
Walgreens
Ottawa, KS
12.2021 - 05.2022
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Customer Service Representative
Walgreens
Ottawa, KS
07.2021 - 12.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Arts - Education
Ottawa University
Ottawa, KS05.2026
High School Diploma -
Harker Heights High School
Harker Heights, TX05.2020
Skills
- Financial Planning
- Relationship Management
- Portfolio Management
- Project Management
- Expense Control
- Contract Negotiations
- Financial Administration
- Promotional support
- Payment Processing
- Sales Development
- Teamwork and Collaboration
- Problem-solving skills
Timeline
Senior Personal Banker
First National Bank
02.2023 - 04.2023
Sales Associate
JK Beauty Supply
05.2022 - 08.2022
General Manager
JK Beauty Supply
04.2022 - 01.2023
Pharmacy Technician
Walgreens
12.2021 - 05.2022
Customer Service Representative
Walgreens
07.2021 - 12.2021
Bachelor of Arts - Education
Ottawa University
High School Diploma -
Harker Heights High School