JANAE STEPHENS
ORLANDO,USA
Summary
Hospitality professional with over two years of experience in creating exceptional customer experiences and driving sales through innovative service techniques. Demonstrates strong skills in team collaboration, customer engagement, and food safety, consistently exceeding performance targets. Passionate about pioneering new methods to enhance guest satisfaction and streamline operations, with aspirations to further develop expertise in the hospitality industry.
Overview
2
2
years of professional experience
Work History
Server
Outback Steakhouse
8195 Vineland Ave Orlando, FL 32821 United S
12.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
SERVER
Cheddar’s Scratch Kitchen
Orlando, FL
05.2024 - 12.2024
- Delivered exceptional service at Cheddar’s Scratch Kitchen, enhancing guest satisfaction. Mastered menu knowledge, efficiently managed tables, and contributed to a positive dining atmosphere.
- Consistently exceeded sales targets at Cheddar’s through upselling techniques. Streamlined order processes, reducing wait times and improving table turnover rates.
- Fostered strong teamwork at Cheddar’s, ensuring seamless service during peak hours. Assisted colleagues, maintained open communication, and contributed to a cohesive work environment.
HOST & EXPO
Artisan Table
Orlando, FL
02.2024 - 05.2024
- Welcomed guests warmly, managed seating arrangements efficiently, and coordinated with kitchen staff to ensure smooth service flow, enhancing overall dining experience.
- Partnered closely with waitstaff to expedite food delivery, communicated effectively with kitchen team, and assisted in training new hosts to foster teamwork.
- Streamlined seating processes, reducing wait times and maximising table turnover, while maintaining high levels of guest satisfaction.
TO-GO SPECIALIST (CROSS-TRAINED) EXPO, FOOD RUNNER, HOSTESS, AND BUSSER
Red Lobster
Kissimmee, FL
08.2023 - 02.2024
- Optimised to-go order processes, reducing wait times and boosting customer retention. Collaborated across departments to streamline operations and improve overall efficiency.
- Maintained meticulous attention to detail in order accuracy and presentation. Ensured spotless workspace areas and adhered to strict food safety protocols.
- Proposed and implemented new strategies for handling to-go orders, resulting in improved order fulfilment times. Consistently sought ways to enhance guest satisfaction.
Education
High School Diploma -
Florida Virtual School
Orlando05.2023
Skills
- Team Collaboration, Customer Service, Food Safety, Cash Handling, Sales Techniques, Multitasking, Customer Engagement
Timeline
Server
Outback Steakhouse
12.2024 - Current
SERVER
Cheddar’s Scratch Kitchen
05.2024 - 12.2024
HOST & EXPO
Artisan Table
02.2024 - 05.2024
TO-GO SPECIALIST (CROSS-TRAINED) EXPO, FOOD RUNNER, HOSTESS, AND BUSSER
Red Lobster
08.2023 - 02.2024
High School Diploma -
Florida Virtual School