Ja'Nae Williams
Summary
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships.
Overview
5
5
years of professional experience
Work History
Delivery Associate
Amazon Flex
06.2023 - 10.2023
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Escalated issues to supervisor for immediate remediation.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
Surgical Support Technician
Cleveland Clinic Main Campus
01.2023 - 02.2023
- Cleaned and maintained operating equipment to keep resources in good working condition and ready for use.
- Enhanced patient care by assisting surgical teams in the setup, maintenance, and breakdown of operating rooms.
- Maintained safe working environments by adhering to safety protocols and reporting hazards.
- Managed efficient case turnovers by quickly preparing operating rooms for subsequent surgeries.
Patient Care Nursing Assistant
University Hospitals Of Cleveland
12.2021 - 11.2022
- Ensured that patients and nurses had the necessary supplies and equipment in each room.
- Stocking of bedside carts, nurse stations, and supply rooms.
- Prepared patient rooms for admission.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Maintained a safe and clean environment for patients by adhering to strict infection control protocols and regular room sanitization procedures.
- Exhibited strong time management skills by prioritizing tasks effectively and completing them in a timely manner without compromising quality of care.
- Responded to nurse requests for supplies and personal comfort items such as extra blankets.
- Assisted in the orientation of new Patient Care Nursing Assistants, sharing best practices for efficient provision of quality patient care.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated adaptability in rapidly changing situations, responding promptly to unforeseen patient needs or requests from the nursing staff.
Packer
Amazon
05.2021 - 09.2021
- Counted items to verify accuracy of orders.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Secured items for storage or shipment.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Adjusted machine settings to accommodate different items and packaging materials.
- Packaged fragile items with cushioning material.
- Assembled boxes, cartons and containers to package items.
- Placed items into bags, boxes or other containers.
- Inspected items to identify discrepancies and damages and reported to supervisor.
Hostess
Aramark
12.2020 - 04.2021
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Participated in regular team meetings to share ideas, discuss challenges, and strategize for continued success in providing top-notch customer experiences.
- Resolved patient and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Delivered food trays to patients in a timely manner
- Stocked designated nurses stations and units with the necessary items.
- Completed daily side work and opening and closing duties without fail.
Cashier
Standard Parking
06.2019 - 02.2020
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
SUBWAY®Restaurants
05.2018 - 06.2018
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Ensured consistency in presentation of dishes by closely following plating guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
High School Diploma -
Villa Angela - St. Joseph
Cleveland, OH05.2019
Skills
- Clerical assistance
- Time Management
- Empathy and Compassionate Care
- Organization
- Task Delegation
- Data Entry
- Critical Thinking
- Clinical Support
Volunteer Experience
I dedicated 5+ years to volunteering for Catholic Charities St. Philip Neri Family Center, a non-profit organization, that strives to provide food, shelter, and clothing to those in need in Cuyahoga County and surrounding areas. I assisted with monthly food pantries, distributing hot meals, participating in clothing giveaways, and other community outreach events and activities. I also helped with clerical duties such as answering phones, setting appointments, and data entry.
Timeline
Delivery Associate
Amazon Flex
06.2023 - 10.2023
Surgical Support Technician
Cleveland Clinic Main Campus
01.2023 - 02.2023
Patient Care Nursing Assistant
University Hospitals Of Cleveland
12.2021 - 11.2022
Packer
Amazon
05.2021 - 09.2021
Hostess
Aramark
12.2020 - 04.2021
Cashier
Standard Parking
06.2019 - 02.2020
Cashier
SUBWAY®Restaurants
05.2018 - 06.2018
High School Diploma -
Villa Angela - St. Joseph