Janae Woodside
Baton Rouge,LA
Summary
Talented remote Customer Service Agent with background communicating with customers. Highly skilled at answering questions and providing information. Expert at handling difficult situations smoothly for excellent customer experiences and top reviews. Highly efficient and productive working remotely. Well-organized Supervising Agent with track record of success handling both inbound and outbound calls in busy work environment. Skilled at providing clear product and service information to potential customers. Focused individual with deadline-driven and flexible nature.
Overview
2
2
years of professional experience
Work History
Remote Customer Service
Sedgwick
Baton Rouge, LA
05.2023 - Current
- Displayed a high level of customer service while interacting with guests.
- Provided support services remotely via phone, email, chat interfaces when required by customers from different geographical locations around the world .
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Cashier
Walmart
Haughton, LA
03.2022 - 04.2023
- Balanced cash drawers at the end of each shift.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Provided excellent customer service by helping customers locate items they were looking for.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
Education
High School Diploma -
Haughton High School virtual
Haughton, LA05-2023
Skills
- Remote desktop services and support
- Customer engagement and greeting
- Welcoming customers
- Product and services understanding
- Excellent customer service
- Hospitality and Guest Service
Timeline
Remote Customer Service
Sedgwick
05.2023 - Current
Customer Service Cashier
Walmart
03.2022 - 04.2023
High School Diploma -
Haughton High School virtual