David Maltby
Vidalia,GA
Summary
Skilled in services troubleshooting and adept at answering customer questions, I excelled in enhancing customer satisfaction and loyalty at Verizon Wireless. Leveraging active listening and problem-solving, I streamlined claims processes at JBS Adjusting, significantly reducing resolution times. My commitment to continuous improvement and empathy in customer interactions defines my professional ethos.
Overview
17
17
years of professional experience
Work History
Remote Customer Service
Peachtree Virtual CS, LLC.
02.2019 - Current
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Participated in ongoing training programs to stay current on industry trends and improve customer service skills continually.
- Provided exceptional customer service by promptly addressing inquiries, offering knowledgeable advice, and ensuring timely follow-up with clients as needed.
- Provided exceptional customer service when encountering early morning shoppers seeking assistance with locating products or requiring information about store offerings.
Property Claims Specialist Remote
JBS Adjusting
04.2015 - Current
- Maintained up-to-date knowledge of industry regulations, ensuring compliance throughout the claims process.
- Ensured accurate documentation of property claims, facilitating smooth communication between all parties involved.
- Reduced claim processing time by streamlining workflow and implementing best practices in claims handling.
- Provided exceptional customer service by addressing policyholder inquiries and concerns with empathy and understanding, ensuring their needs were met promptly.
Customer Service Representative
Verizon Wireless
09.2007 - 04.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Information Technology
Saint Leo University
Saint Leo, FL06-2006
Skills
- Services troubleshooting
- Sell services
- Answering customer questions
- Remote work management
- Remote desktop services and support
Timeline
Remote Customer Service
Peachtree Virtual CS, LLC.
02.2019 - Current
Property Claims Specialist Remote
JBS Adjusting
04.2015 - Current
Customer Service Representative
Verizon Wireless
09.2007 - 04.2015
Bachelor of Science - Information Technology
Saint Leo University
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