Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Karen Coughlin

Rockwall

Summary

General Manager with a proven track record in implementing strategic initiatives that enhance profitability and sales performance. Recognized for excellence in operations management and customer service, with a focus on team motivation and development in competitive markets. Experienced in increasing production efficiency and reducing downtime, while managing multiple projects under pressure. Strong leadership and strategic planning skills, complemented by extensive managerial expertise.

Overview

18
18
years of professional experience
1
1
Certification

Work History

General Manager

Peachtree Hotel Group LLC
Rockwall
08.2023 - 05.2025
  • Oversaw all facets of daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.

Regional General Manager

Oldham Goodwin Group
Rockwall
10.2016 - 08.2023
  • Recruited, trained, and managed staff across all regional locations to enhance operational efficiency.
    Achieved budgeted revenues and implemented cost controls for three hotels in collaboration with on-site General Managers.

Hotel Manager

Hilton Rockwall
Rockwall
03.2007 - 05.2013
  • Oversaw all daily operations while controlling budgets and managing expenses.
    Implemented effective human resources strategies to meet organizational needs.
    Ranked among the top for guest service and client relations excellence.

Education

Some College (No Degree) - Real Estate And Hospitality

Richland College
Dallas, TX

Skills

  • Budget management
  • Staff recruitment
  • Inventory management
  • Sales forecasting
  • Customer service
  • Operational strategy

Affiliations

  • Board Member - Lakepointe Hospital
  • President - Soroptimist International of Rockwall
  • Board Member - Rockwall Chamber of Commerce
  • Board Member - Children's Advocacy Center of Rockwall

Accomplishments

  • General Manager of the Year - Hilton Hotels
  • Most Improved Hotel - Oldham Goodwin Group
  • Hotel of the Year - Oldham Goodwin Group
  • Top 20 Hotels - Marriott International

Certification

  • CMP (Certified Meeting Professional)

Languages

English
Professional

Timeline

General Manager

Peachtree Hotel Group LLC
08.2023 - 05.2025

Regional General Manager

Oldham Goodwin Group
10.2016 - 08.2023

Hotel Manager

Hilton Rockwall
03.2007 - 05.2013

Some College (No Degree) - Real Estate And Hospitality

Richland College

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