Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Janael Mitchell

Lynwood,United States

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Friendly, open and committed to building customer base by providing positive service experience. I am also known for taking on leadership roles and working exceptionally well with others. I have certifications in CNA and DSP positions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

BARTENDER

Darden
09.2020 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Cook/ Serve/Cocktail Server

Buffalo Wild Wings
02.2018 - 08.2020
  • Maintained clean and organized bar area.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Anticipated guest needs and provided proactive service.
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Increased sales significantly by upselling higher-end products to customers.

DSP

Bridges of Indiana
10.2016 - 01.2018
  • Experience with special needs clients
  • Consulted clients and discovered solutions that would help each individual develop skills and improve or maintain a healthy lifestyle
  • Handled medication and hygiene care.

Education

No Degree - Social Work

South Suburban College of Cook County
South Holland, IL
07.2013

No Degree - CNA

Excelsior Healthcare Academy
Chicago Heights, IL
06.2013

Skills

  • Adaptability
  • Leadership Skills
  • Interpersonal Communication Skills
  • Multitasking Skills
  • Problem Solving Skills
  • Food Service
  • Payment Processing
  • Suggestive Selling
  • Food Preparation
  • Health Codes Compliance
  • Beverage Preparation
  • Customer Service
  • Inventory

Accomplishments

  • Improved team productivity with morale-boosting incentives.
  • Supervised team of 15 staff members.
  • Generated $240,000 in additional revenue in 2023.

Certification

  • CNA - Certified Nurse Assistant

Timeline

BARTENDER

Darden
09.2020 - Current

Cook/ Serve/Cocktail Server

Buffalo Wild Wings
02.2018 - 08.2020

DSP

Bridges of Indiana
10.2016 - 01.2018

No Degree - Social Work

South Suburban College of Cook County

No Degree - CNA

Excelsior Healthcare Academy

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Janael Mitchell