Janahe Luman
Ontario,CA
Summary
Caring and compassionate Student Nurse well-versed in understanding of role of Emergency Room Assistant in interdisciplinary environments. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load. Excellent clinical and people skills. Solid understanding of the role of Emergency Room Assistants in interdisciplinary environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative/Customer Account Specialist
Daisy Eco
04.2023 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Medical Office Assistant
Childrens Dental Funzone
01.2022 - 01.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
Media Relations/Project Planning
Chaffey College
03.2019 - 03.2021
- Navigated complex client issues with professionalism, maintaining positive relationships while managing expectations.
- Provided ongoing support throughout long-term projects or campaigns, adjusting strategies as needed based on real-time results.
- Fostered a collaborative work environment among team members by sharing best practices and celebrating successes together.
- Built and maintained positive relationships with public by utilizing strategic plans.
Education
Currently Attending - Bachelors of Science in Nursing
Arizona College of Nursing
Ontario, CA12.2024
Associate of Science - Social And Behavioral Sciences-Pre Nursing
Chaffey College
Rancho Cucamonga, CA12.2022
High School Diploma -
Sierra High School
San Bernardino, CA06.2010
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- First Aid Proficiency
- Cardiac Arrest Management
- AED Operation
- CPR expertise
- Medical emergency preparedness
- Safety Protocols
- Basic Life Support for Health Care Providers (BLS)
Timeline
Customer Service Representative/Customer Account Specialist
Daisy Eco
04.2023 - 09.2023
Medical Office Assistant
Childrens Dental Funzone
01.2022 - 01.2023
Media Relations/Project Planning
Chaffey College
03.2019 - 03.2021
Currently Attending - Bachelors of Science in Nursing
Arizona College of Nursing
Associate of Science - Social And Behavioral Sciences-Pre Nursing
Chaffey College
High School Diploma -
Sierra High School
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