Jana Hokulani Cerio
Tolleson,AZ
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Insurance professional with strong background in verifying insurance coverage and benefits. Skilled in navigating complex systems, resolving discrepancies, and ensuring accurate information. Known for excellent team collaboration and adaptability to changing needs. Efficient in communication, problem-solving, and maintaining high standards for quality and results.
Overview
10
10
years of professional experience
Work History
Insurance Verification Specialist
USPI- United Surgical Partners International
Gilbert, AZ
04.2022 - Current
- Conducted insurance verifications for patient admissions, ensuring accuracy and compliance with regulatory standards.
- Educated patients on insurance coverage options, enhancing understanding of benefits and potential out-of-pocket costs.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Collaborated with healthcare providers to obtain necessary documentation for pre-authorization processes.
- Reviewed and resolved discrepancies in insurance information to minimize claim denials and delays.
- Utilized electronic health record (EHR) systems to maintain accurate patient data during verification
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
Kitchen Manager
Piefection Pie Shop
Mesa, AZ
09.2015 - 12.2025
- Supervised daily kitchen operations to ensure quality and consistency in bakery production.
- Ensured compliance with health regulations and sanitation standards throughout kitchen areas.
- Streamlined food preparation methods, reducing waste while maintaining product quality.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed and implemented efficient workflow processes to optimize kitchen productivity.
- Trained and mentored staff on food preparation techniques and safety protocols.
- Managed inventory levels, ordering supplies to maintain optimal stock for operations.
Medical Assistant
Ortho Arizona
Gilbert, AZ
03.2020 - 08.2022
- Assisted with patient examinations, ensuring efficient workflow and adherence to protocols.
- Managed patient scheduling and follow-ups to enhance appointment efficiency.
- Prepared and maintained examination rooms, ensuring cleanliness and compliance with health standards.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant /Medical Front Office Receptionist
Family Foot and Ankle
Chandler, AZ
11.2018 - 03.2020
- Provided patient care by preparing examination rooms and assisting with procedures.
- Managed patient scheduling to optimize clinic workflow and reduce wait times.
- Conducted preliminary patient assessments, documenting vital signs accurately.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Coordinated with medical staff to ensure timely access to patient care and support services.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Education
Associates - Patisserie And Baking
Le Cordon BLeu
Scottsdale, AZ09-2015
High School Diploma -
Dobson High School
Mesa, AZ05-2013
Certificate - Medical Assisting
East Valley Institute Of Technology
Mesa, AZ05-2013
Skills
- Attention to detail
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
- Coverage and authorizations
- Electronic medical records
- Patient contact
- Prior authorization processing
- Insurance terminology
- Deductible & co-pay calculation
- Problem-solving
- CPT coding
- Organization and time management
- Customer service
Timeline
Insurance Verification Specialist
USPI- United Surgical Partners International
04.2022 - Current
Medical Assistant
Ortho Arizona
03.2020 - 08.2022
Medical Assistant /Medical Front Office Receptionist
Family Foot and Ankle
11.2018 - 03.2020
Kitchen Manager
Piefection Pie Shop
09.2015 - 12.2025
Associates - Patisserie And Baking
Le Cordon BLeu
High School Diploma -
Dobson High School
Certificate - Medical Assisting
East Valley Institute Of Technology