Janai Crawford
Lithonia,GA
Summary
Obtain a position as a team player in a people oriented organization maximize my customer service experience to achieve my goals
Overview
17
17
years of professional experience
Work History
Bus Monitor
Dekalb County School System
08.2023 - Current
- Assisted driver in monitoring and managing student behaviors to promote safety.
- Collaborated with school staff to develop personalized plans for students requiring additional assistance during transportation.
- Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.
- Contributed to the development of effective emergency evacuation procedures, prioritizing student safety in crisis situations.
- Ensured timely arrival at designated stops by effectively coordinating with the bus driver on daily routes and schedules.
Dining Room Server/Lead Certified Nursing Assistant
Holbrook of Decatur
07.2021 - 06.2023
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
- Responded quickly and calmly in emergency situations.
- Provided emotional support to patients and their families during difficult times, nurturing trusting relationships throughout the caregiving process.
Lead Teacher, Toddler Room/Assistant
Alexia King Open Arms Academy
08.2013 - 05.2020
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Participated in ongoing professional development opportunities to stay current with best practices in early childhood education.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Ensured children''s safety at all times by closely supervising indoor and outdoor activities, adhering to licensing regulations.
Work From Home Agent
TTEC
06.2008 - 01.2010
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Education
Redan High School
Stone Mountain, GASkills
- Patience and empathy
- Reliability and punctuality
- Medical aid experience
- Cleaning skills
Timeline
Bus Monitor
Dekalb County School System
08.2023 - Current
Dining Room Server/Lead Certified Nursing Assistant
Holbrook of Decatur
07.2021 - 06.2023
Lead Teacher, Toddler Room/Assistant
Alexia King Open Arms Academy
08.2013 - 05.2020
Work From Home Agent
TTEC
06.2008 - 01.2010
Redan High School
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