Janai Priester
Charlotte,NC
Summary
Versatile professional with a proven track record at Iqor and Quantum 3 Media, excelling in technical support and customer service. Expert in resolving complex issues, enhancing user satisfaction, and safeguarding client privacy. Skilled in early childhood education and CPR, demonstrating unparalleled patience and empathy. Achieved significant improvements in customer and student outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Iqor
11.2022 - 04.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Healthcare Customer Service Representative
Quantum 3 Media
03.2021 - 07.2022
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Customer Service Representative
SYKES
10.2019 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Lead Childcare Teacher
Lockwood Child Development
04.2016 - 08.2019
- Maintained a safe learning environment by adhering to established health and safety protocols and promptly addressing any concerns or issues.
- Supported student growth in developing self-help skills to promote independence and selfconfidence.
- Enhanced children''s communication skills by incorporating sign language and visual aids in daily activities.
- Supported diverse learning needs by differentiating instruction for each child based on their individual strengths and challenges.
Education
Associates - Social Work
Shaw University
Raleigh, NC08.2019
Skills
- Parent-Teacher Communication
- Classroom Organization
- Outdoor Play Supervision
- Age-Appropriate Activities
- Positive Reinforcement
- Social Development
- Nutrition Awareness
- Toilet training
- Patience and Empathy
- Early Childhood Education
- Child Safety
- CPR and First Aid
- Emotionally supportive
- Cleaning and sanitation
Certification
- Childcare credentials
Timeline
Technical Support Representative
Iqor
11.2022 - 04.2024
Healthcare Customer Service Representative
Quantum 3 Media
03.2021 - 07.2022
Customer Service Representative
SYKES
10.2019 - 01.2021
Lead Childcare Teacher
Lockwood Child Development
04.2016 - 08.2019
Associates - Social Work
Shaw University