Janai Whaley
Summerville,SC
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in systems operating and working in 24/7 uptime environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network Communications Systems Specialist
United States Army National Guard
11.2018 - Current
- Actively sought out by the Battalion to work within the S6 section temporarily to maintain computers and equipment within the Brigade.
- Set up and maintained secure networks in over 15 buildings around Ft. Bliss.
- Reduced downtime with proactive maintenance and routine system checks.
- Supervised network management functions while overseeing integrated network control centers and multichannel communications systems.
- Ensured compliance with industry regulations through periodic audits of system configurations
Small Node Support Team Lead
United States Army National Guard
06.2023 - Current
- Developed and maintained system documentation, including system diagrams, configuration information and user manuals.
- Identified areas for improvement in existing processes related to system management tasks.
- Configured routers, switches, firewalls and wireless access points according to organizational requirements.
- Managed 40 plus laptops and performed weekly software installations and upgrades.
- Installed operating systems on new computers per company standards.
- Provided telecommunications to supporting units in outstations for over 5 weeks in FOL (Forward Operating Location)
- Installs, configures, operates, aligns, conducts performance tests, and performs unit and direct support maintenance on SNAP and SCOUT systems in both TDMA and FDMA configurations.
Education
High School Diploma -
James Island Charter High School
Charleston, SC06.2019
Skills
- Support SOP Writing
- Help Desk Support
- Issue and Resolution Tracking
- Attention to Detail
- SATCOM
- IT Infrastructure
- Collaborative Team Player
- Excellent Communication and Leading Abilities
- System Intergration
Certification
Comptia Security Plus, 2024
Timeline
Small Node Support Team Lead
United States Army National Guard
06.2023 - Current
Network Communications Systems Specialist
United States Army National Guard
11.2018 - Current
High School Diploma -
James Island Charter High School