Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Janaina Poventud

Janaina Poventud

Orlando,FL

Summary

Dynamic trilingual professional with a proven track record in customer service and communication, demonstrated at Legacy Tech and other notable companies. Skilled in elevating customer satisfaction and streamlining operations, I excel in multitasking and perform exceptionally under pressure. My background includes significant achievements in improving service delivery and fostering team development.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Legacy Tech(husbands Company)
Orlando, FL
03.2023 - 02.2025
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Consulted with customers regarding needs and addressed concerns.
  • Explained benefits and advantages of different product and service offerings to customers.
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Collected deposits or payments and arranged for billing.

Restaurant Front of House Manager

Buffalo Wings &Rings
Orlando, FL
03.2022 - 03.2023
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Created and implemented policies related to personnel matters, such as hiring, training, development, performance reviews.
  • Delegated work to staff, setting priorities and goals.

Member Services Specialist

Dr. Phillips YMCA
Orlando, FL
02.2020 - 01.2022
  • Greeted customers in a friendly and professional manner.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
  • Followed up with customers after their interaction with the organization's services.
  • Performed cash handling duties such as deposits and withdrawals for members' accounts.

Education

High School Diploma -

Dr Phillips High School
Orlando, FL
05-1998

Skills

  • Fully trilingual: English, Spanish, and Portuguese
  • Exceptional customer service
  • Exceptional multitasker
  • Exceptional Communication skills
  • I work really well under pressure

Affiliations

  • Wife and Mother of Six, Spending family quality time is my most enjoyed activity.

Timeline

Customer Service Representative

Legacy Tech(husbands Company)
03.2023 - 02.2025

Restaurant Front of House Manager

Buffalo Wings &Rings
03.2022 - 03.2023

Member Services Specialist

Dr. Phillips YMCA
02.2020 - 01.2022

High School Diploma -

Dr Phillips High School

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Janaina Poventud