Jocelyn Lara
Newark,NJ
Summary
Trilingual professional with strong attention to detail and a proven track record in enhancing patient satisfaction. Committed to delivering exceptional customer service and effective multitasking in fast-paced environments. I'm punctual, respectful, and persistent. A passion for working. Thank you for the consideration.
Overview
5
5
years of professional experience
Work History
Lead Patient Service Representative
Abra Dental
Newark, NJ
05.2023 - 03.2025
- Oversaw patient scheduling and managed appointment systems to enhance workflow efficiency.
- Trained and mentored new staff on customer service protocols and office procedures.
- Implemented process improvements that increased patient satisfaction ratings.
- Coordinated with dental professionals to ensure seamless patient care delivery.
- Work with office managers, supervisors and operations team on how to resolve issues and answer questions
Receptionist
Abra Dental
Newark, NJ
01.2021 - 05.2023
- Managed patient scheduling and appointment confirmations to optimize office efficiency.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled patient inquiries and provided information regarding services and insurance options.
- Trained new reception staff on office procedures and customer service best practices.
Inventory Specialists
Algarve Fish Market
Elizabeth, NJ
05.2025 - Current
- Managed inventory levels to ensure product availability and minimize waste.
- Conducted regular stock audits to maintain accuracy in inventory records.
- Implemented efficient storage solutions to optimize warehouse space utilization.
- Developed processes for tracking incoming and outgoing shipments effectively.
- Implement strict first-in, first-out principles to ensure older stock is sold before new arrivals.
- Occasionally assisting with customer service during busy times and working with staff to ensure that pricing labels for weighed products are accurate.
Education
Finance
Rutgers University, Newark
Newark, NJ05-2027
Skills
- Attention to detail
- Excellent customer service
- Trilingual English/Spanish/Portuguese
- Ability to multitask in a faced paced environment
- Quick learner
- Rigorous attendance
Timeline
Inventory Specialists
Algarve Fish Market
05.2025 - Current
Lead Patient Service Representative
Abra Dental
05.2023 - 03.2025
Receptionist
Abra Dental
01.2021 - 05.2023
Finance
Rutgers University, Newark