Juanita Hernandez Colores
Vista,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude to co workers and patients.
Overview
5
5
years of professional experience
Work History
Lead Patient Service Representative
Vista Community Clinic
08.2019 - Current
- Assist with training new staff members on policies and procedures
- Developed and maintain positive relationships with healthcare team
- Perform patient registration, scheduling appointments, verifying insurance coverage, collecting payments and balancing daily cash receipts
- Ensured compliance with all applicable regulations regarding patient privacy and safety standards
- Maintain inventory of supplies needed for daily operations of clinic
- Resolve patient complaints in a timely manner while ensuring quality customer service was provided at all times
- Participate in departmental meetings to discuss workflow processes and identify areas needing improvement
- Manage front desk activities such as answering phones, greeting visitors and patients, responding to inquiries and routing calls appropriately.
Education
Certificate of Completion/CCMA - Medical Assistant
Vista Community Clinic W/Cal State University SM
Oceanside, CA09.2024
High school graduate -
Vista High School
Vista, CA06.2015
Skills
- HIPAA Compliance
- De-escalation
- Insurance Verification
- Spanish Fluency
- Appointment Scheduling
- Team Leadership
- Attention to Detail
- Patient check-in
- Patient Confidentiality and Data Security
- Customer Service
Timeline
Lead Patient Service Representative
Vista Community Clinic
08.2019 - Current
Certificate of Completion/CCMA - Medical Assistant
Vista Community Clinic W/Cal State University SM
High school graduate -
Vista High School
Similar Profiles
Stephanie Kirkland, DNP, APRN, FNP-CStephanie Kirkland, DNP, APRN, FNP-C
Nurse Practitioner, Site Director Family Medicine at Vista Community ClinicNurse Practitioner, Site Director Family Medicine at Vista Community Clinic
Rosalinda Z. FabianRosalinda Z. Fabian
Register Dental Assistant Lead at Vista Community ClinicRegister Dental Assistant Lead at Vista Community Clinic
Marlene GonzalesMarlene Gonzales
Program Coordinator at Vista Community ClinicProgram Coordinator at Vista Community Clinic