Liana Foy
Lawrenceville,Georgia
Summary
Healthcare professional with extensive experience at SleepWorks, specializing in patient service and insurance verification. Achieved high patient satisfaction ratings while ensuring strict HIPAA compliance. Demonstrated skills in multitasking and quality assurance, effectively coordinating appointments and enhancing patient care through strong communication and leadership.
Overview
17
17
years of professional experience
Work History
Lead Patient Service Representative
SleepWorks
Greenville, South Carolina
06.2016 - Current
- Established contact with ordering physicians' offices to resolve missing vital information from requisition records.
- Followed up on outstanding claims to assess patients' financial status and facilitate payment.
- Demonstrated practical knowledge in completing online benefit verification and authorization processes.
- Maintained permanent records of patient accounts, posting all contact information according to HIPAA guidelines.
- Provided patients with sleep study records, achieving 90% satisfactory survey rating above company target.
Patient Service Representative III
SleepWorks-Medbridge Healthcare
Atlanta, GA
06.2014 - 12.2016
- Trained patients on home sleep devices in various physicians' offices to support surgical preparations.
- Delivered comprehensive guidance on proper use, care, and maintenance of durable medical equipment.
- Ensured compliance with Medicare and insurance regulations for durable medical equipment usage.
Patient Accounts Representative
Advanced Home Care| ExtraCare, LLC
Norcross, GA
12.2010 - 12.2014
- Coordinated delivery of home medical equipment and oxygen supplies to hospitals and residences.
- Executed insurance verifications and managed authorization appeals for efficient processing.
- Identified discrepancies between billed charges and payments from insurance providers.
- Maintained accurate inventory records to ensure adequate stock levels of DME equipment.
Revenue Qualifications Specialist
Apria HealthCare
Duluth, GA
12.2008 - 12.2010
- Verified insurance information for accuracy, resolving discrepancies as needed.
- Scheduled CPAP appointments for respiratory patients with professionalism and care.
- Obtained AOBs, CMNs, and essential documentation from referrals and case managers.
Education
Some College (No Degree) -
Cape Fear Community College
Wilmington, NCSkills
- Computer proficiency
- Medical terminology
- HIPAA compliance
- Quality assurance
- Multitasking
- Customer service
- Insurance verification
- Time management
- Phone and email etiquette
- EMR systems
- Quality of care evaluation
- Appointment scheduling
- Team leadership
- Insurance billing
- Payment collection
- Schedule coordination
Timeline
Lead Patient Service Representative
SleepWorks
06.2016 - Current
Patient Service Representative III
SleepWorks-Medbridge Healthcare
06.2014 - 12.2016
Patient Accounts Representative
Advanced Home Care| ExtraCare, LLC
12.2010 - 12.2014
Revenue Qualifications Specialist
Apria HealthCare
12.2008 - 12.2010
Some College (No Degree) -
Cape Fear Community College
Similar Profiles
Leora BloomLeora Bloom
Operations Coordinator at SleepWorks MedicalOperations Coordinator at SleepWorks Medical
Michelle ArguetaMichelle Argueta
Bartender at BOTICABartender at BOTICA
CHIZOBA NWOKEABIACHIZOBA NWOKEABIA
Electronic Medical Record Specialist at ExperisElectronic Medical Record Specialist at Experis
Marcian KnowlesMarcian Knowles
Traffic Ops Specialist at Warner Bros. DiscoveryTraffic Ops Specialist at Warner Bros. Discovery
Amy MessinaAmy Messina
Lead Patient Service Representative at AMA Healthcare ProvidersLead Patient Service Representative at AMA Healthcare Providers