Maria Gabriela Mariano Rodrigues
Stoneham,MA
Summary
Highly motivated criminal justice student with a strong passion for upholding the principles of justice and public safety. Seeking a position in the criminal justice field to leverage my knowledge and skills. Dedicated to making a positive impact on society and contributing to the prevention and reduction of crime. Eager to apply my critical thinking, problem-solving, and research abilities to support law enforcement agencies, legal professionals, or community organizations. Committed to continuous learning and professional growth to excel in the field of criminal justice and contribute to a safer and more just society.
Overview
8
8
years of professional experience
Work History
LEAD PATIENT SERVICE REPRESENTATIVE
Massachusetts Institute of Technology
04.2021 - Current
- Provide friendly and welcoming in person customer service to an average of 60 patients per day.
- Responsible for training and supervising new employee performance.
- Coordinate the schedule of all dentists, hygienists and dental assistants including on-call and emergency related appointments.
- Expertly handle high volumes of confidential patient documents and ensure records are updated
- Effectively manage all patient communication via email, phone calls and text messages.
- Ensure smooth office operations by performing routine clerical tasks including processing payments, obtaining insurance authorizations, and managing in and outgoing mail.
Therapeutic Training Support
Northeast Family Services
12.2023 - 03.2024
- Collaborated with families to enhance relationships, improve communication, and develop effective conflict resolution strategies.
- Assisted youth and families in acquiring and practicing new skills, including emotional management and safe expression of anger, utilizing cognitive behavioral techniques.
- Supported vulnerable children from diverse social and immigrant backgrounds.
- Facilitated the adaptation of children to new environments through outdoor activities, sports, games, and limited screen time.
- Collaborated with in-home therapists, school personnel, and outpatient therapists to enhance family communication and ensure the child's comfort
- Conducted weekly meetings with families based on their individual needs.
- Provided practical support and guidance to parents/caregivers regarding implementing changes at home to support their child's development, such as establishing rules around chores.
- Worked closely with in-home therapists to develop tailored and effective treatment plans aligned with each family's unique goals.
PORTUGUESE INTERPRETER
SB Law
11.2021 - 07.2022
- Simultaneous translation from English to Portuguese in meetings regarding client's immigration process.
- Ensure smooth experience and full understanding between client and attorney.
- Proficiency with extremely sensitive and confidential information between attorney and clients.
DENTAL RECEPTIONIST
Global Dental P.C
11.2019 - 12.2020
- Greeted patients upon arrival
- Verified patient's insurance eligibility and breakdown of benefits (Private and MassHealth Insurance).
- Effectively submitted pre-estimate treatment and claims to ensure accurate revenue.
- Performed a variety of routine clerical tasks including processing both incoming and outgoing mail, FAX messages, keeping accurate track of all daily deposits and batch of claims to collect insurances payments.
ADMINISTRATIVE ASSISTANT
Pro Car Sound and Security
03.2019 - 10.2019
- Answered and screened telephone calls and E-mails in courteous manner while taking massages with a high degree of accuracy.
- Managed an active calendar of appointments.
- Created efficient filing system of expense reports and prepared and monitored invoices and to ensure accurate financial records.
- Composed and prepared confidential correspondence
- Provide general support to visitors.
PAINTING PROJECTS MANAGER
Vivare Home Solutions & Rental
07.2018 - 02.2019
- Managed sales and rental equipment.
- Coordinated meetings necessary to the operations of the business.
- Prepared and monitored invoices.
- Ensured customer satisfaction by visiting customers after project completion.
- Ensure operation of equipment by completing preventive maintenance requirements.
Youth Harbors Program
Boston
01.2018 - 06.2024
- Youth intern in high school, selected to learn the operations of a program designed to decrease drop-out rate of high-risk immigrant students
- Mandated Reporter Training
- Mentoring experience with children and teenagers.
- Advocated for the needs and interests of youths through active involvement in relevant community meetings, events, or initiatives.
Oasis Café and Bakery
Medford
07.2016 - 06.2018
- Provided friendly service to all customers.
- Managed cashier and ensured and did cash reconciliations.
- Effectively managed any customer complaints.
Education
Bachelor of Arts - CRIMINAL JUSTICE / SOCIOLOGY
University of Massachusetts Boston
Boston, MA08.2024
ASSOCIATE OF SCIENCE IN CRIMINAL JUSTICE -
Bunker Hill Community College
Boston, MA12.2022
HIGH SCHOOL DIPLOMA -
Malden High School
Malden, MA06.2018
Skills
- Proficient in using CoreLogic Enterprise
- Skilled in reporting collateral notes and documentation
- Strong record-keeping abilities
- Highly organized and detail-oriented
- Bilingual in Portuguese and English
- Microsoft Office Suite
- Client Advocacy
- Problem-Solving
- Attention to Detail
- Decision-Making
- Strong Work Ethic
- Multitasking
Timeline
Therapeutic Training Support
Northeast Family Services
12.2023 - 03.2024
PORTUGUESE INTERPRETER
SB Law
11.2021 - 07.2022
LEAD PATIENT SERVICE REPRESENTATIVE
Massachusetts Institute of Technology
04.2021 - Current
DENTAL RECEPTIONIST
Global Dental P.C
11.2019 - 12.2020
ADMINISTRATIVE ASSISTANT
Pro Car Sound and Security
03.2019 - 10.2019
PAINTING PROJECTS MANAGER
Vivare Home Solutions & Rental
07.2018 - 02.2019
Youth Harbors Program
Boston
01.2018 - 06.2024
Oasis Café and Bakery
Medford
07.2016 - 06.2018
Bachelor of Arts - CRIMINAL JUSTICE / SOCIOLOGY
University of Massachusetts Boston
ASSOCIATE OF SCIENCE IN CRIMINAL JUSTICE -
Bunker Hill Community College
HIGH SCHOOL DIPLOMA -
Malden High School
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