Paula Simoes
Greenville,SC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Remedy Meds
04.2025 - 09.2025
- Assisting Patients with their orders
- Assisting Patients with their billing
- Helping patients understand their product and how it works.
- Booking, rescheduling or canceling appointments.
Customer Service Representative (CSR)
Spectraforce
DeMotte, Indiana
10.2024 - 12.2024
- Assisting PT with information on how to use their benefits and get their medication.
Customer Service Representative
Infinite
05.2023 - 07.2024
- Assisting health insurance members with information.
- Updating address, phone number and email on Salesforce.
- Searching for Primary Care Provider on Salesforce.
- Placing requests for New ID cards on Salesforce.
- Placing complains on salesforce.
- Notating account with members requests on Salesforce.
- Verifying who is authorized under the account on salesforce.
- Verifying Plans information and duration on salesfroce
Customer Service Team Lead
NationsBenefits
09.2022 - 03.2023
- Assist agents and Members when supervisor is busy, provide agents information about updates of the policies and procedures.
- Provide agents support when need it.
- Supervised agents while Supervisor was in meetings or other engagements.
- Assisted on live chat.
Customer Service Representative
NationsBenefits
02.2022 - 09.2022
- Assisting retiree members with ordering over the counter products or assisting with information.
Customer Service Representative
Centauri Health Solutions
08.2021 - 02.2022
- Assist qualifying members to apply for Social Security Benefits.
Customer Service Representative
MCI Telecommunications
01.2021 - 08.2021
- Inbound and Outbound Calls
- Scheduling over the phone and online
- Answer questions about locations and availability
Property Manager
VHC
Orlando, USA
01.2020 - 03.2020
- Managing vacation homes and assisting owners.
- Communicating with property owners and advising them on the maintenance needed on their property.
- Letting the owner know how much would cost and when the service was done.
- Meeting with property owners.
- Communication over the phone, email, and in person.
Customer Service Agent
Azul Linhas Aéreas
Orlando, USA
01.2019 - 01.2020
- Check-in passengers, boarding passengers, and selling tickets or upgrades.
- Explaining to the passengers what their tickets include.
- Providing the information on the fees to check an extra bag.
- Upgrade their seats or Ticket type.
Delivery Driver
DoorDash
Orlando, USA
02.2018 - 01.2019
- Delivery takeout from various restaurants.
Customer Service Representative
Westgate Resorts
Orlando, USA
09.2016 - 02.2018
- Explain Timeshare contract to owners.
- Book reservations, and sell extra nights and or theme park tickets.
- Offer them Travel insurance plans.
Cashier
Na brasa
Rio das Ostras, Brazil
02.2015 - 07.2016
- Receiving payment in form of cash or credit card/ Debit Card.
- Provide change and process card transactions.
Front Desk Receptionist/Administrative Assistant
Etesco
Macaé, Brazil
05.2014 - 02.2015
- Customer Service by Telephone or in person
- Scheduling meetings
- Make spreadsheets
- Write documents
- Receive and deliver documents and correspondence
- Sending documents
- Receive messages and giving messages
- Organizing events
- Writing Reports
- Assist with interpreting and translating documentation from English to Portuguese or Portuguese to English
Manager/Administrative Assistant
Antonieta's Pizzaria
Rio das Ostras, Brazil
07.2012 - 05.2014
- Customer Service Telephone or in person
- Supervise employees
- Resolving Problems
- Check stock
- Make and receive requests of the products
- Check the cleanliness of the establishment.
- Helped as cashier
Receptionist/Administrative Assistant
Softstar
Barra de São João, Brazil
01.2009 - 01.2010
- Receiving customers
- Helping customer with their purchases
- Receiving payments in form of cash, credit card/ debit card
Customer Service Representative
Brasilcenter de Telecomunicações
Macaé, Brazil
10.2009 - 12.2009
- Customer service
- Adding channels to the package
Retail Associate
Píer
Rio das Ostras, Brazil
09.2008 - 12.2008
- Selling clothes
Administrative Assistant/Consular
Positive School
São João, Brazil
01.2007 - 12.2007
- Receive students and parents.
- Help students with their reading, homework.
- Wright documents, help organize events
- Apply the tests, receive payments, organized the library...
Administrative Assistant
Antonieta's Pizzeria
Rio das Ostras, Brazil
07.2012
- Organizing and scheduling meetings
- Dealing with paper work
- Doing employee payroll and bonuses
Server
Antonieta's Pizzeria
Rio das Ostras, Brazil
04.2012
- Providing customer service while serving the customers meal and beverages.
Education
High school diploma -
Liceu Carioca
Rio das Ostras, Rio 01.2006 - 12/2009
Skills
- English
- Communications skills
- Customer support
- Data entry
- Expert
- Portuguese
- Personal Assistant Experience
- Calendar management
- Microsoft Office
- Translation
- Salesforce
- Customer service
- Appointment scheduling
- Team leadership
- Conflict resolution
- Time management
- Training and mentoring
- Adaptable to change
- Detailed documentation
- Adaptability and flexibility
- Information security
- Payment processing
- Account updating
- Decision-making
- Refund management
- Interpretation
- Cold Calling
- Property Management
- Typing
- Management
- ORGANIZATIONAL SKILLS
- Leadership Experience
- Computer Skills
- Portuguese Bilingual
- HIPAA
- Windows
- Spanish
- Customer Service
- Supervising experience
- Beginner
- Filing
- Quality assurance
- CRM software
- Live chat
- Salesforce
Certification
Driver's License
Timeline
Customer Service Representative
Remedy Meds
04.2025 - 09.2025
Customer Service Representative (CSR)
Spectraforce
10.2024 - 12.2024
Customer Service Representative
Infinite
05.2023 - 07.2024
Customer Service Team Lead
NationsBenefits
09.2022 - 03.2023
Customer Service Representative
NationsBenefits
02.2022 - 09.2022
Customer Service Representative
Centauri Health Solutions
08.2021 - 02.2022
Customer Service Representative
MCI Telecommunications
01.2021 - 08.2021
Property Manager
VHC
01.2020 - 03.2020
Customer Service Agent
Azul Linhas Aéreas
01.2019 - 01.2020
Delivery Driver
DoorDash
02.2018 - 01.2019
Customer Service Representative
Westgate Resorts
09.2016 - 02.2018
Cashier
Na brasa
02.2015 - 07.2016
Front Desk Receptionist/Administrative Assistant
Etesco
05.2014 - 02.2015
Manager/Administrative Assistant
Antonieta's Pizzaria
07.2012 - 05.2014
Administrative Assistant
Antonieta's Pizzeria
07.2012
Server
Antonieta's Pizzeria
04.2012
Customer Service Representative
Brasilcenter de Telecomunicações
10.2009 - 12.2009
Receptionist/Administrative Assistant
Softstar
01.2009 - 01.2010
Retail Associate
Píer
09.2008 - 12.2008
Administrative Assistant/Consular
Positive School
01.2007 - 12.2007
High school diploma -
Liceu Carioca
01.2006 - 12/2009