Janal Stuber
Livingston,MT
Summary
Experienced and detail-oriented professional with a proven track record in multitasking and maintaining accurate records and documentation. Recognized for mentoring new employees and providing guidance to ensure their success. Committed Dispatch Supervisor dedicated to effectively managing schedules and closely monitoring man hours to optimize productivity.
Overview
7
7
years of professional experience
Work History
Reliable Parts Coordinator/POC
Sibanye-Stillwater Mine
11.2024 - Current
- Optimized storage solutions within the warehouse space to maximize efficiency and ease of access to commonly needed items.
- Established strong relationships with vendors, resulting in improved communication and faster delivery times.
- Collaborated with service technicians to identify necessary parts for repairs, minimizing downtime.
- Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
Dispatch Supervisor
Sibanye-Stillwater
11.2022 - 11.2024
- Ensured that daily dispatch operations ran safely, smoothly and efficiently.
- Scheduled, assigned, and monitored the work of locomotive operators.
- Resolved employee concerns and issues in a timely manner.
- Ensured medical emergencies underground were identified, dispatched and documented quickly and accurately.
- Monitored incoming calls and radio traffic to ensure they were handled promptly and correctly.
- Maintained accurate records of dispatched trains and all mine wide activities.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Collaborated with management to determine staffing needs for optimal coverage levels.
- Provided feedback on individual performance reviews for each operator under my supervision .
- Monitored attendance and productivity for employees by maintaining accurate and updated records.
911 Emergency Dispatcher
Billings Police Department
09.2022 - 11.2022
- Received incoming calls from the public and determined the nature of the emergency.
- Maintained contact with the caller providing directions and assistance as needed.
- Screened incoming calls for accuracy and completeness of information provided.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
- Utilized mapping software programs to plot locations of incidents quickly and accurately.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Adhered strictly to departmental policies and protocols related to handling emergency communications.
- Utilized proper telephone etiquette when speaking with callers in order to maintain a professional demeanor.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
911 Emergency Dispatcher
Carbon County Sheriff’s Office
05.2018 - 07.2021
- Received incoming calls from the public and determined the nature of the emergency.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Created incident reports detailing all pertinent information regarding each emergency call.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
- Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
- Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
- Utilized mapping software programs to plot locations of incidents quickly and accurately.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Adhered strictly to departmental policies and protocols related to handling emergency communications.
- Utilized proper telephone etiquette when speaking with callers in order to maintain a professional demeanor.
- Attended regular trainings sessions on new systems and technologies used within the dispatch center.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Dispatched police officers and emergency personnel to calls for service.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Researched vehicle, wanted and missing persons information.
- Mentored junior team members and managed employee relationships.
Education
Certificate - Cosmetology
Evergreen Beauty And Barber College - Bellevue
Bellevue, WA06-2002
High School Diploma -
Red Lodge High School
Red Lodge, MT05-1996
Skills
- Transportation Coordination
- Mentoring and training
- Positive communication skills
- Scheduling expertise
- Records Maintenance
- Employee Training
- Incident Reporting
- Dispatch Coordination
- Schedule Management
- Data Entry
- Dispatching procedures
- Stress Tolerance
- Communication Equipment Operation
- Critical thinker
- Training new hires
- Schedule Coordination
- Updating logs
- Geographical knowledge
Timeline
Reliable Parts Coordinator/POC
Sibanye-Stillwater Mine
11.2024 - Current
Dispatch Supervisor
Sibanye-Stillwater
11.2022 - 11.2024
911 Emergency Dispatcher
Billings Police Department
09.2022 - 11.2022
911 Emergency Dispatcher
Carbon County Sheriff’s Office
05.2018 - 07.2021
Certificate - Cosmetology
Evergreen Beauty And Barber College - Bellevue
High School Diploma -
Red Lodge High School
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