JANALE DE HOYOS
Eagle Pass,TX
Summary
Achieved enhanced customer engagement through strategic communication and professionalism. Matched customer needs with tailored products and services, resulting in increased satisfaction. Fostered a collaborative work environment by embracing challenges and mentoring peers, leading to improved team performance.
Achieved enhanced customer service standards through effective management of financial transaction processes. Streamlined cash management ledger balancing and security protocol implementation. Fostered a collaborative team environment that consistently exceeded client expectations.
Overview
11
11
years of professional experience
Work History
Teller
PNC Bank
Eagle Pass, TX
04.2024 - 12.2024
- Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
- Assisted customers with inquiries, providing exceptional service and resolving issues promptly.
- Trained new tellers on operational procedures and customer service best practices.
- Monitored daily cash levels, balancing register discrepancies to maintain financial integrity.
- Implemented process improvements that increased transaction speed and reduced wait times for customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Personal Banker
PNC Bank
Eagle Pass, TX
01.2021 - 12.2022
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Responded promptly to customer emails, phone calls and requests for information.
- Cross-sold banking products such as credit cards, loans and investments.
- Provided guidance on how best to utilize online banking tools for maximum benefit.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Sales Associate
IBC Bank
Eagle Pass, TX
01.2019 - 08.2019
- Working for IBC Bank has brought me a very different working experience in every aspect.
- Successfully assisted customers with product selections and purchases, e-service, transactions, opening accounts, and other services the bank provided to help every customer.
- Responded to telephone, and emails inquires by providing quality service to customers and associates.
- Thoroughly learned the company's product offering and cross selling helping achieve monthly sales.
Receptionist
Quality Eye Care Clinic
Elgin, IL
04.2018 - 11.2018
- This job gave me a new experience as a receptionist in a doctor office learn how to help patients.
- This job gave me a verity of skills, how to work with all different kind of medical insurances.
- Calling them to get benefits for every patient, also making appointments as well rescheduling.
- Learning how to measure progressive, bifocal also selling glasses and all of the different add-on for the lenses.
- There I got the experience in learning medical in the clinic, how to pre-test each patient also how to do extra test and checking the health of their eyes.
Sales Clerk
The UPS Store
05.2017 - 02.2018
- The UPS Store showed me how to help every customer in their needs in sending their packages.
- Working there helped my knowledge grow in the different ways of packaging and sending packages all over the world.
Cashier
McDonalds
11.2013 - 05.2017
- The job in McDonalds gave me the experience to listen and understand how to deal with customers in every type of situation.
- Also, how to handle money and learn to work fast under pressure.
Education
High school or equivalent - undefined
Skills
- Medical Scheduling
- Insurance Verification
- HIPAA
- Patient Care
- Medical Office Experience
- Cross-Selling and Upselling
- Banking Policies and Procedures
- Customer Service
- Relationship Building
- Account Maintenance
- Financial Planning
- Fast learner
- Committed
- Strong work ethic
- Professionalism and courtesy
- Cash handling and management
- Spanish speaking
- Exceptional customer service
- Deep learning frameworks
Languages
Spanish
Professional Working
Timeline
Teller
PNC Bank
04.2024 - 12.2024
Personal Banker
PNC Bank
01.2021 - 12.2022
Sales Associate
IBC Bank
01.2019 - 08.2019
Receptionist
Quality Eye Care Clinic
04.2018 - 11.2018
Sales Clerk
The UPS Store
05.2017 - 02.2018
Cashier
McDonalds
11.2013 - 05.2017