JANASIA GRAHAM
kissimmee,Fl
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Modivcare
- Receive and document customer concerns while ensuring all relevant information is correct
- Follow and ensure all company procedures
- Schedule medical transportation for members
- Maintain an acceptable attendance and tardiness record
- Ensure accurate trip data input
- Demonstrate personal commitment to producing high-quality work
- Refer unresolved customer grievances to designated department for further investigation and resolution
Crew Member
Taco Bell
- Cooking, Taking orders, Handling Register
Housekeeper
Walt Disney World Resort
Sales Associate
Once Upon A Child
Customer Support Coach
RealScout
02.2024 - Current
- Answer Customer Inquiries
Respond to questions via phone, email, chat, or social media.
Provide accurate information about products or services. - Resolve Complaints and Issues
Handle customer problems calmly and efficiently.
Offer solutions or escalate to the appropriate department if needed. - Process Orders and Transactions
Assist with placing, changing, or canceling orders.
Handle billing, refunds, and returns. - Document Interactions
Record details of customer interactions in CRM systems.
Track recurring issues or patterns. - Follow Company Policies
Adhere to guidelines and procedures.
Ensure compliance with company standards and regulations. - Provide Product or Service Guidance
Help customers understand how to use products or services.
Offer troubleshooting support. - Manage Difficult Situations
Stay calm and professional with frustrated or upset customers.
Use de-escalation techniques. - Collaborate with Teams
Work with other departments to resolve complex issues.
Share customer feedback with product or service teams.
Transcriptionist
Rev Transcription
08.2021 - Current
- Convert audio files to text. The job can range from creating a transcription of recorded interviews and focus groups, to lectures and podcasts.
- Check completed work for spelling, grammar, punctuation, and format.
- Type correspondence, reports, text and other written material from rough drafts, corrected copies, voice recordings, dictation or previous versions, using a computer, word processor, or typewriter.
- Reformat documents, moving paragraphs and/or columns.
Childcare Teacher
Learn -N- Play Daycare
FL
06.2018 - 08.2023
- Teach young children infant age all the way to 12 years old
- Provide care for children.
- Handle any paperwork regarding the daycare.
Customer Care Specialist
Sitel Group
09.2019 - 10.2022
- Process complaints and issues related to products or services
- Help customers complete purchases, upgrades, and returns, and frequently provide advice and technical assistance as well.
Animal Care Technician
Woof and Whiskers Pet Resort
10.2021 - 01.2022
Education
High School - undefined
New Dimensions High School
Kissimmee, FLSkills
- Customer Service
- First Aid/ CPR & AED certified
- Computer knowledge
- Basic Math and money handling skills
- Communication skills
- Customer focused mindset
Certification
Childcare Provider.
Timeline
Customer Support Coach
RealScout
02.2024 - Current
Animal Care Technician
Woof and Whiskers Pet Resort
10.2021 - 01.2022
Transcriptionist
Rev Transcription
08.2021 - Current
Customer Care Specialist
Sitel Group
09.2019 - 10.2022
Childcare Teacher
Learn -N- Play Daycare
06.2018 - 08.2023
Customer Service Representative
Modivcare
Crew Member
Taco Bell
Housekeeper
Walt Disney World Resort
Sales Associate
Once Upon A Child
High School - undefined
New Dimensions High School