Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Janasia Mead

Nevada ,LV

Summary

Proven Customer Service Representative with a track record of enhancing customer loyalty at Golden Ark Systems. Excelled in problem resolution and active listening, adeptly managing high-stress situations to increase repeat business. Skilled in complaint handling and critical thinking, consistently achieving satisfactory outcomes for customers and the company.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Golden Ark Systems
07.2023 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor Of Applied Arts And Science -

College of Southern Nevada (South)
Las Vegas, NV
07.2024

High School Diploma -

Western High School
Las Vegas, NV
05.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Call center experience
  • Complaint Handling

Timeline

Customer Service Representative

Golden Ark Systems
07.2023 - 08.2024

Bachelor Of Applied Arts And Science -

College of Southern Nevada (South)

High School Diploma -

Western High School

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Janasia Mead