Janasia Tomlin
Killeen,TX
Summary
Organized Call Center Agent offering 8 -year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Overview
8
8
years of professional experience
Work History
Remote Call Agent
Jack Henry & Associates
01.2021 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Call Center Agent
GC Services
02.2019 - 12.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- FedEx Agent
Remote Call Agent
HGS
02.2016 - 01.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Education
No Degree - General Education
Central Texas College
Killeen, TX06.2024
High School Diploma -
Harker Heights
Harker Heights, TX06.2014
Skills
- Quality Assurance
- New Agent Training
- Data Gathering
- Customer Communication
- Good Listening Skills
- Problem-Solving Skills
Timeline
Remote Call Agent
Jack Henry & Associates
01.2021 - Current
Call Center Agent
GC Services
02.2019 - 12.2020
Remote Call Agent
HGS
02.2016 - 01.2019
No Degree - General Education
Central Texas College
High School Diploma -
Harker Heights
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