Janassy Hernandez
Salem,MA
Summary
Office Management , Driver and bilingual professional with a proven track record in customer service and organizational skills, demonstrated through seamless delivery operations at Optima Overnight/Hernandez Logistics. Excelled in leadership and teamwork, ensuring timely and efficient package handling. Achieved consistent customer satisfaction by leveraging creative problem-solving and resourceful route planning.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Optima Overnight/ Hernandez Logistics
2021.01 - 2024.07
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Managed customer inquiries and complaints in polite and professional manner.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Completed on-time deliveries by choosing best and most efficient routes.
Food Delivery Driver
Instacart
2020.03 - 2020.12
- Developed and maintained professional relations between customer, store personnel, and company.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Customer Service Cashier
Dominos's Pizza
2019.12 - 2020.03
- Redeemed coupons to discount purchases.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Worked with floor team and managers to meet wide range of customer needs.
Packing Handler
Larks Fine Foods
2019.09 - 2019.12
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
- Monitored Food material system for fault-free operations to promote safety for team.
- Maintained clean, neat and organized stockroom for easy access to goods.
Education
Associate of Arts - Criminal Justice
Miami Dade College
Miami, FL05.2019
High School Diploma -
Hialeah-Miami Lakes Senior High School
Hialeah, FL06.2018
Skills
- Bilingual ( English/Spanish)
- Leadership And Teamwork
- Creative and resourceful
- Training delivery
- Self Motivation
- Organizational Skills
- Team Supervision
- Customer Service
- Office Management
- Packaging and Labeling
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Delivery Driver
Optima Overnight/ Hernandez Logistics
2021.01 - 2024.07
Food Delivery Driver
Instacart
2020.03 - 2020.12
Customer Service Cashier
Dominos's Pizza
2019.12 - 2020.03
Packing Handler
Larks Fine Foods
2019.09 - 2019.12
Associate of Arts - Criminal Justice
Miami Dade College
High School Diploma -
Hialeah-Miami Lakes Senior High School
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