Janathanael Hernandez
San Antonio,Texas
Summary
Dependable worker successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
Work History
Server
Willies Ice House
03.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender
Buffalo Wild Wings
11.2019 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Line Cook
Fia Rua Irish Pub
11.2018 - 08.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Followed health, safety and sanitation guidelines while preparing and serving food.
Manager
Little Caesars Pizza
04.2017 - 11.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree - Biological And Physical Sciences
The University of Texas At San Antonio
San Antonio, TXSkills
- Guest Engagement
- Order Management
- Supply Restocking
- Point of Sale Operation
- Effective Communication
- Time Management
Timeline
Server
Willies Ice House
03.2023 - Current
Bartender
Buffalo Wild Wings
11.2019 - 03.2023
Line Cook
Fia Rua Irish Pub
11.2018 - 08.2019
Manager
Little Caesars Pizza
04.2017 - 11.2018
No Degree - Biological And Physical Sciences
The University of Texas At San Antonio
Similar Profiles
Tammy EbdingTammy Ebding
Waitress/Server at Willies Ice HouseWaitress/Server at Willies Ice House
Benjamin CochranBenjamin Cochran
Food Server at Willies Ice HouseFood Server at Willies Ice House
JARRETT NEWMANJARRETT NEWMAN
Head Waiter/Maitre D' at Coral HouseHead Waiter/Maitre D' at Coral House
Izaiah PerezIzaiah Perez
Automotive Technician at North Park Lexus San AntonioAutomotive Technician at North Park Lexus San Antonio
Rudy MartinezRudy Martinez
Executive Chef- Food & Bev Operations at Six Flags Fiesta TexasExecutive Chef- Food & Bev Operations at Six Flags Fiesta Texas