Janave C. Lee
Summary
Dedicated and detail-oriented professional with at least 9 years of customer service, 5+ years of honorable military service, an active secret clearance with an intended completion of a B.A.A Accounting by May 2025. Specializes in implementing administration and communication skills with data processing to support operations and business productivity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Aviation Operations Chief
I Marine Expeditionary Force HQ, U.S. Marine Corps
05.2019 - 10.2023
- Managed all flight requests submitted by external sections By uploading, prioritizing, and validating 250+ requests each month to assign to appropriate air teams.
- Communicated with higher headquarters and subordinate sections to meet projects dates/deadlines.
- Coordinated section's monthly in-person/teleconference meetings by creating, publishing, and briefing PowerPoint slides.
- Drafted and released official messaging on behalf of section regarding the ability to support missions, requesting support to complete tasks, and requesting authorization to conduct precise missions from higher headquarters.
- Maintained strict security of premises by ensuring all personnel carry the proper security badges and using an online security system to grant visitors access to classified areas.
- Created and modified Excel workbooks to distribute monthly results for assigned aircraft support.
Aviation Operations Clerk
Marine Helicopter Squadron 267, U.S. Marine Corps
03.2018 - 05.2019
- Achieved 100% inspection ready documents by properly updating forms, files, and database systems.
- Created Excel documents to display progress in daily aircraft flight hours for senior level meetings.
- Responded to customers inquiries regarding upcoming training opportunities and assisted with site issues such as updating information or unlocking accounts to assure personnel can properly complete tasks.
- Assisted with preparation and hosting of training events for all personnel in workspace as the section's representative.
- Performed weekly/monthly audits to prevent any discrepancies for 7000+ flight hours.
Server
Gallo's Tap Room
09.2017 - 03.2018
- Successfully promoted and sold special menu items enhancing guest experience and boosting sales.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained knowledge of liquor laws and regulations to ensure compliance with policies.
- Assisted in coordinating and executing private events, ensuring all guest needs were met, and receiving positive feedback from event organizers.
- Demonstrated efficient order processing and collaboration with kitchen, management, and staff leading to well service quality.
- Maintained high customer satisfaction rate by delivering exceptional service, attentively addressing customer needs, and resolving complaints swiftly and professionally.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Customer Service Advocate
BMW Financial Service
09.2016 - 10.2017
- Resolved 50+ inbound calls per day by assisting customers with account statements, payment processing, contracts, or directing to appropriate department within a prompt manner.
- Conducted follow up calls within 48 hours to resolve pending issues when necessary.
- Professionally communicated with other departments such as customer relations, Titles, IT, Collections, and Team leads to solve customers' issues
- Guided customers through technical issues by troubleshooting ensuring online accounts could be used effectively
- Developed in-depth contract knowledge to answer customer's questions regarding retained contracts.
- Promoted customer self-service options such as payment options and online capabilities to reduce call volume
- Received recognition for 100% audit/quality assurance scorings.
- Uploaded and noted any significant documents regarding account (contracts, marriage certificates, warranties).
- Achieved a high customer satisfaction score by presenting positive service and professionalism while identifying and solving customer's needs.
Education
BBA - Accounting
American Public University
Charles Town, WV05.2025
Skills
- Leadership
- Public Speaking
- Staff Training and Development
- Data Entry
- Microsoft Office
- Oral and Written Communication
- Coaching/Mentoring
- Multitasking
- Computer Skills
- Organization and Time Management
Certification
- Intermediate Leadership, 40-hour non-resident course, Marine Corps Institute, Quantico, VA
- Introductory Leadership, 2-week resident course, U.S. Marine Corps, Oceanside, CA
Timeline
Aviation Operations Chief
I Marine Expeditionary Force HQ, U.S. Marine Corps
05.2019 - 10.2023
Aviation Operations Clerk
Marine Helicopter Squadron 267, U.S. Marine Corps
03.2018 - 05.2019
Server
Gallo's Tap Room
09.2017 - 03.2018
Customer Service Advocate
BMW Financial Service
09.2016 - 10.2017
- Intermediate Leadership, 40-hour non-resident course, Marine Corps Institute, Quantico, VA
- Introductory Leadership, 2-week resident course, U.S. Marine Corps, Oceanside, CA
BBA - Accounting
American Public University
Similar Profiles
James RockJames Rock
Office and Retail Store Administrator at Consolidated Material Service Center, Marine Corps Base, U.S. Marine CorpsOffice and Retail Store Administrator at Consolidated Material Service Center, Marine Corps Base, U.S. Marine Corps
Kevin KropfKevin Kropf
G2 Targeting Chief at I Marine Expeditionary ForceG2 Targeting Chief at I Marine Expeditionary Force
Joshua KnightsJoshua Knights
Global Force Management Chief (Master Sergeant/E-8) at USMC, II Marine Expeditionary Force Command ElementGlobal Force Management Chief (Master Sergeant/E-8) at USMC, II Marine Expeditionary Force Command Element