Janay Barrow
Detroit,MI
Summary
Dynamic and dedicated professional with extensive experience in customer service at Meijer, recognized for enhancing customer satisfaction through effective communication and problem resolution. Proven ability to manage time efficiently while maintaining a clean and organized workspace. Skilled in cash handling and committed to upholding high standards of integrity and service excellence.
Overview
13
13
years of professional experience
Work History
Cashier/Customer Service Cashier
Meijer
06.2024 - 12.2024
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Truck Loader
Fed Ex Ground
09.2023 - 01.2024
- Loaded and strapped shipments into place on trucks.
- Successfully loaded various types of cargo such as pallets, crates, drums, and containers while maintaining compliance with regulations regarding hazardous materials handling.
- Maintained a safe working environment by adhering to company safety protocols and conducting regular equipment inspections.
- Maintained clean and functional warehouse space throughout 8 hour shifts.
Janitor
Stathakis
11.2021 - 08.2022
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
Production Worker
Garder Fresh Gourmet
05.2020 - 04.2021
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Cashier
Family Dollar
08.2019 - 02.2020
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Cashier
Forman Mills
08.2018 - 05.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Housekeeping Room Attendant
Best Western Hotel
09.2017 - 07.2018
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
General Assembler
Android Industries LLC
11.2016 - 08.2017
- Increased product reliability by meticulously following assembly instructions and blueprints, ensuring accurate component placement.
- Reduced assembly errors by conducting thorough quality checks and maintaining strict attention to detail.
- Aided in cost reduction efforts through diligent material usage tracking and waste minimization practices during the assembly process.
- Consistently met production quotas by efficiently managing workload and staying focused during high-pressure situations.
- Enhanced team collaboration with effective communication and problem-solving skills, leading to increased productivity.
Cashier
Boulevard Liquor Store
12.2011 - 08.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Central High School
Detroit, MI06-2006
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Time management skills
Timeline
Cashier/Customer Service Cashier
Meijer
06.2024 - 12.2024
Truck Loader
Fed Ex Ground
09.2023 - 01.2024
Janitor
Stathakis
11.2021 - 08.2022
Production Worker
Garder Fresh Gourmet
05.2020 - 04.2021
Cashier
Family Dollar
08.2019 - 02.2020
Customer Service Cashier
Forman Mills
08.2018 - 05.2019
Housekeeping Room Attendant
Best Western Hotel
09.2017 - 07.2018
General Assembler
Android Industries LLC
11.2016 - 08.2017
Cashier
Boulevard Liquor Store
12.2011 - 08.2013
High School Diploma -
Central High School
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