Janay Carlisle
McDonough,GA
Summary
Dynamic Implementation Specialist with extensive experience at ADP, excelling in project management and client relationship management. Proven track record in leading teams to meet KPIs and enhance client experiences through strategic training and innovative solutions. Adept at data analytics and fostering effective communication to drive organizational success.
Overview
14
14
years of professional experience
Work History
Implementation Specialist IV
ADP
Norfolk, USA
09.2023 - Current
- Oversee the implementation of a payroll & time modules for up to 25 clients at time
- Conducted client training on system products to ensure effective use and user satisfaction
- Maintained implementation deadlines and met KPI standards
- Partner with product and development regarding system enhancements
- Client de-escalation through intense training and onsite visits
- Piloted and tested new platforms, processes, and tools to improve client experience and streamline implementation
- Partnered with Sales partners to provide guidance on system capabilities through the 7 step sales process
- Troubleshooting and aiding peers with complex set ups
- Led team in the absence of the manager to support urgent team and client requirements
- Team Leadership – guided team members through project completion in order to hit deadlines
- Guided new associates through onboarding and training processes to accelerate skill development and integration into the team
- ADP is a leading provider of human capital management solutions, offering payroll services, talent management, and other HR services. Website: https://www.adp.com
Implementation Specialist III
ADP
Alpharetta, USA
10.2021 - 09.2023
- ADP is a leading provider of human capital management solutions, offering payroll services, talent management, and other HR services. Website: https://www.adp.com
Practice Development Manager
Aspen Dental
Virginia Beach, USA
01.2018 - 01.2021
- Developed and implemented strategic sales initiatives, resulting in increased market growth.
- Market analysis for purpose of new practice performance
- Attain business goals through achievement of revenue and profitability objectives.
- Profit and loss responsibility and the ability to interpret and act upon financial statements.
- Partner with Practice Manager and clinicians to optimize schedule and flow.
- Provided training and development support to enhance staff knowledge of business operations.
- Assessed staffing and recruitment needs; supported Office Managers in identifying, hiring, and onboarding practice talent.
- Supported daily office operations within the region.
- Aspen Dental is a dental support organization that provides a range of services to dental practices across the United States. Website: https://www.aspendental.com
TCS Credit & Marketing Project Lead
Tidewater Finance Company
Virginia Beach, USA
01.2012 - 01.2018
- Vendor management and procurement
- Client support and training
- Provided training to staff of major account holders on product placement and implementation
- Trained and managed internal training staff
- Partnered with internal teams to enhance web applications and product enhancements to increased client retention
- Facilitated cross-functional inter-departmental teams of managers and employees to support customer and market development strategies.
- Provided strategic recommendations for customer acquisition and development to support organizational goals for volume growth and market share expansion.
- Uses advanced customer relationship management (CRM) technology to analyze customer data to perform market segmentation, predictive modeling, customer scenario planning, and to prioritize business requirements and build customer and business process flows.
- Conducted sales forecasting to predict future revenue trends.
- SCRUM project management team member
- Partnered with legal and compliance departments to ensure training and marketing materials met all federal and state regulations
- Developed and managed marketing tools, promotional materials, electronic media, marketing campaigns, email, web site content, and training materials for internal and external audiences.
- Tidewater Finance Company provides financial services and solutions to consumers and businesses. Website: https://www.tidewaterfinance.com
- 2015 and 2016 Senior Leadership Council Chairwoman elected to the council and chair by my peers and executive management.
Education
Liberal Arts - Mass Communications
Norfolk State University
Norfolk01.2011
Advanced Studies Diploma -
Nansemond River High School
Suffolk, VA01.2006
Skills
- Project management
- Software development
- Training and coaching
- Budgeting and profit analysis
- Data analytics
- Organizational leadership
- Payroll management
- Microsoft Office proficiency
- Strategic communication
- Team leadership
- Audio-visual production
- Data visualization techniques
- Reporting tools expertise
- Database management skills
- Client relationship management
- Implementation strategies
- Project coordination skills
- Problem-solving abilities
- Effective communication skills
- Time management strategies
- Data integrity validation techniques
- Analytical thinking skills
- Strong work ethic
- Data collection management strategies
- Clear communication
Accomplishments
- Emerging Leaders program completion – ADP
- 21 Laws of Irrefutable Leadership program completion
- Six Sigma Green Belt Management and Strategy Institute In Progress
- 2015 and 2016 Senior Leadership Council Chairwoman elected to the council and chair by my peers and executive management.
Timeline
Implementation Specialist IV
ADP
09.2023 - Current
Implementation Specialist III
ADP
10.2021 - 09.2023
Practice Development Manager
Aspen Dental
01.2018 - 01.2021
TCS Credit & Marketing Project Lead
Tidewater Finance Company
01.2012 - 01.2018
Liberal Arts - Mass Communications
Norfolk State University
Advanced Studies Diploma -
Nansemond River High School