JANAY CHANDLER
Retail Management
Frisco,TX
Summary
Dynamic Retail Manager with over 20 years of leadership experience in retail operations, human resources, loss prevention, merchandising, and P&L management. Proven track record in driving sales growth, minimizing shrinkage, and cultivating high-performing teams that consistently exceed expectations. Expertise in enhancing profitability through strategic execution of company standards and effective training programs for emerging leaders. Committed to fostering a positive work environment that empowers staff and elevates customer satisfaction.
Overview
28
28
years of professional experience
Work History
Catering Support
Indepentent
11.2023 - Current
- Trained new catering servers on operational procedures and service standards.
- Provided exceptional customer service during events to enhance guest satisfaction.
- Set up and dismantled catering equipment for seamless event transitions.
- Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.
- Supported the creation of memorable experiences for guests by delivering exceptional tableside service at weddings, corporate events, and private parties.
- Developed rapport with clients through attentive listening and effective communication skills, leading to repeat business opportunities.
Customer Service Specialist
CCRCORP
09.2025 - 02.2026
- Partnered with account managers and billing team to deliver timely solutions and enhance customer satisfaction.
- Contributed to process development initiatives aimed at improving efficiency and elevating customer satisfaction.
- Provided exceptional customer support via phone, email, and chat channels.
- Resolved customer inquiries efficiently, ensuring satisfaction and loyalty.
- Documented customer interactions accurately in CRM system for future reference.
- Adapted quickly to new technologies and tools to enhance service delivery.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Chandler Resident
Self
08.2016 - 12.2018
- Provided compassionate, full-time care for my spouse during their courageous battle with ALS, managing all aspects of daily living with dignity and resilience.
- Developed deep expertise in mobility assistance, medical coordination, adaptive care techniques and emotional support while collaborating with hospice and healthcare teams.
- Demonstrated unwavering patience, problem-solving, and adaptability in high-stress situations-honoring my spouse's needs with love and precision.
Office Assistant
Scheef And Stone LLP
09.2014 - 08.2016
- Coordinated office workflows, ensuring efficient operation of daily administrative tasks.
- Managed scheduling and calendar appointments for multiple attorneys, optimizing time management.
- Supported document preparation and filing, maintaining organized records for easy retrieval.
- Assisted in client communications, enhancing relationships through timely follow-ups and information sharing.
- Led office supply inventory management, ensuring availability while minimizing excess expenditures.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Store Manager
Ross Stores
07.2008 - 10.2010
- Took on troubled store within the district, increasing sales from 7million to 13 million in contribution, lowered shrink from 4.7% to 1.4%, met or exceeded all other measured metrics.
- Conducted regular performance evaluations, fostering a culture of accountability and continuous improvement.
- Managed daily store operations ensuring adherence to company policies and procedures.
- Led team of 90+ associates in delivering exceptional customer service and maintaining store standards.
- Implemented inventory management strategies optimizing stock levels and reducing shrinkage.
- Analyzed sales reports to identify trends, adjusting merchandising strategies accordingly.
Assistant Store Manager
Stein Mart
11.2006 - 07.2008
- Directed store operations on a daily basis, focusing on inventory optimization and workflow efficiency.
- Guided and supported staff development efforts focused on elevating customer service standards and deepening product knowledge.
- Executed visual merchandising strategies to enhance product presentation and stimulate sales.
- Managed scheduling and payroll processes, ensuring compliance with labor regulations and budget constraints.
- Led initiatives that enhanced store development and performance, achieving regional recognition for sales excellence. Oversaw loss prevention strategies and the successful launch of the private label credit card program.
Store Manager
Ann Taylor Loft
05.2006 - 11.2006
- Achieved successful opening and management of new store in Tyler market. Drove recruitment and training processes for new staff while establishing a fresh store concept that engaged local customers.
- Directed daily store activities to uphold company standards and enhance operational efficiency.
- Led team of associates in delivering exceptional customer service and maintaining store standards.
- Trained and developed staff, enhancing team performance and promoting career growth.
Store Manager
Goody's Family Clothing
06.1998 - 05.2006
- Achieved successful openings and management of multiple Goody's store locations in Texas during a 7-year tenure. Drove mass hiring and opening processes for over 8 locations, resulting in streamlined operations. Led a single location as store manager for 5 years, enhancing customer satisfaction and team performance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Achieved status as the most profitable store in the district, earning multiple awards for excellence in sales, customer service, and management of the company's private label credit card program.
Education
No Degree - Communications
New Mexico Junior College
Hobbs, NM08.1991
No Degree - Communicatons
Tyler Junior College
Tyler, TX1996
Skills
- Retail Store Management
- Team Leadership & Development
- Sales Growth & Revenue Optimization
- Loss Prevention & Shrink Reduction
- Merchandising & Visual Standards
- Budgeting & P&L Control
- Customer Relationship Management
- Operational Efficiency
- Staff Training & Coaching
Accomplishments
- Achieved profitability by completing Company's Policies and Procedures with accuracy and efficiency.
- Collaborated with team of 16 in the development of Company's Private Label Credit Card Program.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Shrink which led to exceeding Company's Guidelines.
- Achieved Payroll Adherence through effectively forecasting Sales and Store needs.
- Supervised team of 100+ staff members.
Timeline
Customer Service Specialist
CCRCORP
09.2025 - 02.2026
Catering Support
Indepentent
11.2023 - Current
Chandler Resident
Self
08.2016 - 12.2018
Office Assistant
Scheef And Stone LLP
09.2014 - 08.2016
Store Manager
Ross Stores
07.2008 - 10.2010
Assistant Store Manager
Stein Mart
11.2006 - 07.2008
Store Manager
Ann Taylor Loft
05.2006 - 11.2006
Store Manager
Goody's Family Clothing
06.1998 - 05.2006
No Degree - Communications
New Mexico Junior College
No Degree - Communicatons
Tyler Junior College