Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francine Cerbantec

Cincinnati,OH

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

11
11
years of professional experience

Work History

Specialty Sales Team Leader

Target
Cincinnati, OH
10.2015 - Current
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Answered questions about store policies and addressed customer concerns.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Hired, trained and supervised retail team members

Specimen Processor

Medlabs
Cincinnati, OH
09.2007 - 05.2011
  • Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries.
  • Worked with pathologist to isolate abnormalities and narrow down likely diagnoses.
  • Located disease markers and outlined findings in thorough reports for clinicians.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Retail Sales Associate

Target
Cincinnati, OH
08.2006 - 09.2007
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Issued receipts and processed refunds, credits or exchanges.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.

Education

Colonial High School
Orlando, FL
05.1999

Skills

  • Delegation and Supervision
  • Staff Coaching and Training
  • Handling Complaints and Inquiries
  • Team Goals
  • Retail Inventory Management
  • Retail Knowledge
  • Departmental Procedures
  • Style Guides
  • Retail Industry Experience
  • Complex Problem-Solving
  • Hiring and Onboarding
  • Business Leadership
  • Retail Store Management
  • Employee Performance Evaluations
  • Handling Terminations
  • Store Layouts
  • Suggestive Selling
  • Continuous Development
  • Excellent Written and Verbal Communication
  • Merchandise Recommendations
  • Retail Metrics and Goals
  • Policy and Procedure Development
  • Meeting Sales Goals
  • Adaptability and Flexibility

Timeline

Specialty Sales Team Leader

Target
10.2015 - Current

Specimen Processor

Medlabs
09.2007 - 05.2011

Retail Sales Associate

Target
08.2006 - 09.2007

Colonial High School

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Francine Cerbantec