Kendall Ratliff
Cleveland,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Specialty Sales Team Leader
Target
10.2020 - Current
- Maintained and owned multiple areas of the store such as Electronics, Entertainment, Seasonal and Clothing
- Trained and built teams in specialized areas to better assist consumer
- Working with vendors (Nintendo, Samsung and Sony etc.) to maintain displays and new release product
- Trained in multiple work areas of the to provide support when needed
Closing Team Leader
Target
09.2018 - 10.2020
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Education
Master of Science - Cybersecurity
Excelsior College
Albany, NY12.2024
Master of Arts - Psychology
Cleveland State University
Cleveland, OH05.2020
Skills
- Customer Experience
- Product and Service Knowledge
- Interdepartmental Collaboration
- Training and Development
- Customer Inquiries
Certification
- Google Data Analytics Professional Certification - [2024]
Timeline
Specialty Sales Team Leader
Target
10.2020 - Current
Closing Team Leader
Target
09.2018 - 10.2020
Master of Science - Cybersecurity
Excelsior College
Master of Arts - Psychology
Cleveland State University
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