Janay Duncan
Metropolitan Police Department
Washington,United States
8
years of professional experience
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Professional with strong experience in observation and reporting, prepared for this role. Skilled in maintaining safety, enforcing policies, and identifying issues. Strong focus on team collaboration and achieving results. Reliable with ability to adapt to changing needs, ensuring effective communication and problem-solving.
Work History
Staff Assistant
3 Years 11 Months- Acted as liaison between the supervisor and subordinate staff, Departmental officials, and heads of other agencies. Relayed instructions and coordinated work assignments to ensure compliance with deadlines and regulations.
- Manages the daily activities of the office and keeps abreast of current administrative policies, procedures, rules, regulations and requirements to ensure that work is completed using current policy references and that current information is disseminated to the supervisors subordinates.
- Develops and places reports and papers in order of importance of the study to facilitate the supervisors review. Attaches pertinent records and regulations; independently calls upon numerous offices for specialized information needed by the supervisor to make decisions, and prepares brief notes on the salient points. Processes incoming and outgoing correspondence, tracks and prepares correspondence, memorandums and complex reports.
- Performs data entry and enters and extracts information of various and different sources. Answers the telephone and greets visitors to the office. Maintains and keeps files an record information current, destroys obsolete records in accordance with guidelines. Provides procedural and administrative support on special projects; conducts research and prepares a report of findings.
- Full-Time, Hours Per Week 40
- $ 82,111.00
Jury Clerk
8 Months- Provides a high level of customer service in English to judges, attorneys, and the public (in-person, virtually, and via phone).
- Serves as the initial point of contact for all related inquiries within the Family Division/Circuit Court.
- Acted as initial point of contact for inquiries within Family Division/Circuit Court, facilitating communication and support.
- Scans and files documents in case files and/or reviews filings for accuracy and processing in Odyssey (MDEC – Maryland Electronic Courts)
- Handles and processes confidential and sensitive documents.
- Maintained scheduling and informed litigants of Self-Represented Litigant Orientations, ensuring access to necessary resources.
- Facilitated Zoom hearings by ensuring all participants were prepared and connected.
- Performs a wide variety of clerical work such as, but not limited to, photocopying, filing documents, preparing letters, memoranda, recommendations, orders, and reports.
- Compiled and analyzed statistical data to assist in court-related research and decision-making.
- Assists with in-person customers accessing the Family Division kiosks.
- Executed various administrative tasks to support court operations.
- Full-Time, Hours Per Week 40
- $ 44,000.00
Front Desk Receptionist
3 Months- Managed front desk operations by answering phone calls, greeting clients, and overseeing office budget to ensure smooth administrative functions.
- Greeted and assisted visitors upon arrival at the front desk. Receptionists greet customers and visitors, determine their needs and direct them appropriately.
- Data Entry; Filing and Record Keeping; Inventory Management; Conflict Resolution; Communication Skills. Demonstrated strong communication and interpersonal skills in various interactions. Communication and Interpersonal Skills.
- Filled in for processing employees' paychecks, collecting time sheets, assisted in managing payroll discrepancies and disputes, updated employees' payment information in database and created payroll reports.
- Welcomed potential employees, visitors, and donors, providing exceptional customer service and administrative support by answering telephones and directing inquiries appropriately.
- Performed data entry and entered and extracted information of various and different sources.
- Full-Time, Hours Per Week 40
- $ 36,000.00
Administrative Assistant
3 Years 4 Months- Assisted in training new staff members on procedures related to issuing or replacing birth certificates.
- Verified customer identification and collected required documents to process birth certificate requests.
- Followed up with customers who had not received their requested documents within expected timelines.
- Ensured compliance with federal, state, and local laws governing issuance of birth certificates.
- Worked closely with other departments such as Vital Records and Department of Health to obtain information needed to process applications.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Full- Time 40 Hours Per Week
- $ 37,253.00
Education
Certificate - Management Information Systems
- Project Management Essentials
- Gained an understanding of value delivery, project management principles, as well as performance domains that are important for final delivery outcomes. As the world continues to change with technology evolving and new organizations emerging, it’s essential to reconsider the global perspectives found within the PMBOK Guide. Workshop Objectives:
- Define projects and project management
- Explore the changes with the 7th edition and past editions
- Recognize the factors that contribute to a system for value delivery
- Identify the ethics that are most important for project management
- Explore the 12 Project Management Principles
- Identify the 8 Project Performance Domains
- Understand the Tailoring Process
- Define and explore models, methods, and artifacts
Certificate - Criminal Justice
- Domestic Violence Liaison
- DVLs are MPD Volunteer Corps members who have received specialized training from DC Survivors and Advocates for Empowerment (DC SAFE) to respond primarily to intrafamily calls for service, however, DVLs are trained to provide all victims and witnesses of violence with various resources and may also be useful on other scenes.
- Performed ride alongs with various districts with the District of Columbia
- Learned DC code
High School Diploma - General Studies
Bachelor of Science - Criminal Justice
Skills
Mastery of DCHR/ Federal regulations and the capability to ensure adherence across the organization/ agency.
Ability to design
implement and assess comprehensive programs aligned with strategic goals.
Talent to develop and execute employee engagement initiatives that foster a positive and productive work environment
Knowledgeable in Federal/ Local Government analytics with the expertise to translate data into actionable insights that influence strategic decision-making.
Great Communication
Interpersonal Skills
Manages and Organizes Information
Planning and Evaluating
Integrity/ Honesty.
Self Management
Teamwork
Accountability
Decision Making
Reasoning
Stress Management
Customer Service
Flexibility.
Accomplishments
- Spearheaded Administrative Assistant support strategy for Director of Court Liaison Division, Internal Affairs Bureau for the Metropolitan Police Department, while independently managing the needs of 14+ employees and ensuring the strict compliances with DCHR regulations.
- Assisted with introducing a new court check in/ out process that would reduce time for officers who are due for court commitments and enhancing the over all quality of the process.
- Implemented and evaluated goals and metrics for telework/remote work processes, identified operational gaps, and improved program effectiveness that enhanced employee productivity and program outcomes.
- Implemented SOP's, new hire handbooks, welcome letters for new hires.
- Revolutionized CLD functions within MPD by auditing and quantitatively assessing personnel files, operational support, streamlining processes, and improving recruitment, staffing and retention strategies.
- Skilled in implementing new filing systems, reducing document retrieval time by 50%, and improving overall organization.
- Maintained a detailed and accurate calendar, ensuring all deadlines, appointments, and meetings were efficiently managed, resulting in improved time.
- Problem solving/critical thinking skills; Customer service/relations; Excellent Communication (Written & Verbal); Attention to detail; Organizational and time management skills
- Trained new team members on the data entry, document management and other office administrative tasks to improve job performance as Legal Assistants/ Clerical Assistants and Office Assistants.
Timeline
Staff Assistant
Metropolitan Police Department
09.2022 - CurrentRead More
Jury Clerk
Prince Georges County Circuit Courts
01.2022 - 09.2022Read More
Front Desk Receptionist
Meloid Horticultural Training Center
09.2021 - 12.2021Read More
Administrative Assistant
State Of Maryland, Division Of Vital Records
04.2018 - 08.2021Read More
Joel Elias Spingarn High School
High School Diploma from General Studies
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Metropolitan Police Department
Certificate from Criminal Justice
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Metropolitan Police Department
Certificate from Management Information Systems
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Southern New Hampshire University
Bachelor of Science from Criminal Justice
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