Janay Evans
East Norriton,PA
Summary
Patient Services Associate with a 15-year track record of delivering outstanding customer experiences by utilizing exceptional interpersonal and communication skills. Adept at building strong relationships and demonstrating empathy, while addressing a diverse range of customer needs with professionalism and expertise. Exhibits keen attention to detail in data entry and excels in collaborative teamwork to ensure a seamless and efficient work environment.
Overview
15
15
years of professional experience
Work History
Front Desk & Lead Dental Assistant
Community Medical & Dental Center
02.2022 - Current
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained over 2000 patient files and records by implementing effective filing systems that boosted efficiency and organization.
- Assisted dentist in management of medical or dental emergencies
- Helped Doctor complete routine and advanced procedures by preparing patients and instruments for expected needs.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
Dental Assistant
Colmar Dental Associates
08.2015 - 10.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
Executive Assistant
Septenary Group
05.2018 - 01.2022
- Expertly organized and coordinated conferences and monthly meetings, ensuring seamless execution and optimal productivity
- Efficiently managed over 100 emails and correspondence daily, facilitating clear communication and streamlining business processes
- Skillfully screened calls and emails, taking prompt action to address inquiries or direct messages to directors as needed
- Designed and implemented office systems to enhance document management and overall operational efficiency
- Proactively informed executives of evolving business needs by meticulously documenting internal and client meetings, fostering effective decision-making
- Collaborated closely with the director to initiate innovative projects and provide valuable assistance in diverse processes, contributing to organizational growth and success
Accounts Specialist
BHSI
07.2008 - 07.2015
- Skillfully established new customer accounts and diligently updated existing profiles with up to date information, ensuring accurate records
- Consistently upheld high standards of quality and service while adhering to all compliance requirements, demonstrating commitment to customer satisfaction
- Exhibited strong problem-solving abilities by completing both routine and complex account updates to address customer concerns effectively
- Analyzed account activity to assess financial status and identify discrepancies, utilizing keen attention to detail and a patient-centric approach to resolving issues
Education
Associate of Applied Science - Dental Assisting
Everest College
Bensalem, PA02.2013
Skills
- Medical Records Management
- Dental Staff Assistance
- Oral Surgery
- Dentrix Proficiency
- Taking X-Rays
- Team Collaboration
- Patient Intake Procedures
- Restorative Procedures
- Patient Schedule Management
- Office Management
- Strong Manual Dexterity
- Chair Side Assistance
Timeline
Front Desk & Lead Dental Assistant
Community Medical & Dental Center
02.2022 - Current
Executive Assistant
Septenary Group
05.2018 - 01.2022
Dental Assistant
Colmar Dental Associates
08.2015 - 10.2022
Accounts Specialist
BHSI
07.2008 - 07.2015
Associate of Applied Science - Dental Assisting
Everest College
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