Janay Harris
Washington,DC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Patient Service Representative
LAZ Parking
09.2023 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Developed and implemented customer service policies and procedures.
- Trained new staff on hospital processes and procedures.
- Providing excellent customer service by promptly answering patient inquiries.
Sales Associate
Footlocker
04.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Kipp Dc College Preparatory Academy Pcs
Washington, DC06.2022
Skills
- Customer Service
- Patient greeting
- Phone and Email Etiquette
- Problem-Solving
- Flexible Schedule
- Multitasking and Organization
- Patient Registration
- Money Handling
- Attention to Detail
Certification
- Phlebotomist Technician Certification
Timeline
Patient Service Representative
LAZ Parking
09.2023 - Current
Sales Associate
Footlocker
04.2023 - 08.2023
High School Diploma -
Kipp Dc College Preparatory Academy Pcs
Similar Profiles
Miaonaye RoseMiaonaye Rose
Valet at LAZ ParkingValet at LAZ Parking
Blendon HoxhaBlendon Hoxha
Valet at LAZ ParkingValet at LAZ Parking
Ferneisha RichmondFerneisha Richmond
Valet at LAZ ParkingValet at LAZ Parking
Rachel GosselinRachel Gosselin
Manager at Laz ParkingManager at Laz Parking
Becca WarrenBecca Warren
Sales Associate at Betty Ford Alpine Gardens, Vail, COSales Associate at Betty Ford Alpine Gardens, Vail, CO