Janay Lewis
Sandston,VA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Amazon Fulfillment Associate
Amazon Warehouse
Ashland
01.2023 - Current
- Ensured accurate scanning and timely transfer of packages to their designated shipping areas.
- Collaborated with team members to ensure efficient workflow throughout the shift.
Appointment Scheduler
Verida Transportation
Richmond
08.2022 - 12.2023
- Efficiently coordinated appointments for medical transportation services.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
Claims Examiner
Allianz Global Assistance
Richmond
02.2022 - 05.2023
- Evaluated claim eligibility and determined relevant benefits
- Responded to customer queries on claim status by phone and email, ensuring timely resolution
- Responsible for both payment and rejection of claims.
Customer Service Representative
Maximus
Chester
11.2021 - 01.2022
- Assisting and enrolling consumers with online applications and submitting electronically to plan provider for processing during inbound calls.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
The Results Company
Richmond
10.2020 - 10.2021
- Managed a high volume of inbound and outbound calls pertaining to benefits, claims, enrollment, and eligibility.
- Managed authorizations, billing, and processing of medical claims. Played a key role as an appeal specialist. Responsible for patient scheduling duties.
Education
High school diploma -
Varina High School
Richmond, VA01.2016
Skills
- Claims Processing
- Insurance knowledge
- Strong analytical skills
- Customer Service
- Scheduling
- Customer Relationship Management (CRM)
- Payment Processing
- Credit card payment processing
Timeline
Amazon Fulfillment Associate
Amazon Warehouse
01.2023 - Current
Appointment Scheduler
Verida Transportation
08.2022 - 12.2023
Claims Examiner
Allianz Global Assistance
02.2022 - 05.2023
Customer Service Representative
Maximus
11.2021 - 01.2022
Customer Service Representative
The Results Company
10.2020 - 10.2021
High school diploma -
Varina High School