Ja'Nay Mouzone
FedEx Ground
Sayreville
13
years of professional experience
10 years of operations management experience delivered strong leadership, team development, and customer service results. Operational management and culinary artistry contributed to continuous improvement and stronger product quality. Long-term goal remains opening successful bakery.
Work History
Area Manager
4 Years 4 Months- Lead daily operations, optimizing workflow, enhancing team efficiency, achieving measurable productivity gains.
- Coordinate with cross-functional teams to implement best practices, driving continuous improvement.
- Monitor performance metrics, identify areas for improvement, and execute targeted action plans.
- Enforce compliance with safety regulations, reducing workplace incidents and maintaining a secure environment.
- Hold employees accountable to Company Policy and Procedure.
- Mentor and guide 30+ employees, ensuring adherence to safety protocols and promoting a secure, compliant work environment.
- Fostered a collaborative work environment, enhancing communication across departments and improving operational performance.
- Develop and deliver training for new hires, enhancing team skill sets.
Baker/Cake Decorator
5 Years 1 Month- Prepared, mixed, and baked goods per recipes, fulfilling orders and maintaining FIFO inventory.
- Tested and improved recipes, enhancing product quality and customer satisfaction.
- Decorated cupcakes and cakes to customer specifications, ensuring high-quality presentation.
- Handled POS operations and assisted customers, improving service efficiency.
- Maintained cleanliness and accuracy in deliveries, contributing to a smooth workflow.
- Streamlined baking schedules, reducing prep time by 20% and increasing order fulfillment efficiency.
- Trained new staff on recipe adherence and decoration techniques, ensuring consistency in product quality.
- Worked closely with the catering team to customize large orders, ensuring timely and accurate delivery for events.
- Introduced new seasonal flavors, boosting customer engagement and repeat business.
Baker/Cake Decorator/Store Manager
1 Year- Managed opening and closing duties, ensuring store readiness and security.
- Provided front-end support and customer consultations, enhancing client satisfaction.
- Tested recipes and decorated custom orders, maintaining high-quality standards.
- Handled inventory control and restocking, optimizing store operations.
- Adhered to sanitation requirements, ensuring a clean and safe environment.
- Led successful customer consultations and custom order executions, enhancing client satisfaction and retention.
- Managed inventory control and store restocking, ensuring optimal stock levels and minimizing waste.
- Expertly baked, filled, and decorated custom orders, consistently delivering high-quality products for all occasions.
- Maintained sanitation standards and performed open/closing duties, contributing to a safe and clean work environment.
Baking Supervisor
1 Year 5 Months- Managed daily opening and closing duties, ensuring operational efficiency and security.
- Supervised bakery staff, coordinated tasks, and maintained high production standards.
- Assisted in baking and other tasks during peak times, ensuring seamless operations.
- Monitored product quality and consistency, ensuring adherence to company standards.
- Conducted safety and health compliance checks, maintaining a secure work environment.
- Enhanced team performance by 20% through effective training and leadership.
- Facilitated cross-departmental collaboration, ensuring smooth operations during peak times.
- Ensured compliance with health codes, resulting in zero violations during tenure.
- Conducted regular inventory audits, maintaining accurate stock levels and preventing overstock or shortages.
Assistant Baker
1 Year 5 Months- Selected top-quality baked goods and disposed of substandard items, ensuring product excellence.
- Accurately measured and mixed ingredients, maintaining consistency in product quality.
- Applied precise toppings and fillings, enhancing the visual appeal and taste of desserts.
- Iced cupcakes to exact specifications, contributing to customer satisfaction and repeat business.
- Baked products at optimal temperatures, adjusting for weather conditions to ensure perfect results.
- Collaborated with bakery team to ensure high-quality products, reducing waste by 15% through meticulous sorting and arranging.
Education
High School Diploma
Skills
• Team Leadership & Development
• Inbound & Outbound Operations
• Workforce & Labor Management
• KPI & Metric Management
• Productivity Improvement
• Performance Management
• Process Improvement
• Continuous Improvement
• Root Cause Analysis
• Safety & Compliance
• OSHA Compliance
• Employee Engagement
• Coaching & Mentoring
• Inventory Management
• Quality Control
• Shipping & Receiving
• Operational Excellence
• Cross-Functional Collaboration
• Data Analysis & Reporting
• Microsoft Excel
• Workday
• Conflict Resolution
• Capacity Planning
• Cost Control
Personal Information
Title: Operations Supervisor/Baker/Cake Decorator
Timeline
Area Manager
FedEx Ground
06.2022 - CurrentRead More
Baker/Cake Decorator/Store Manager
Edible Notions
09.2018 - 09.2019Read More
Baker/Cake Decorator
House of Cupcakes
04.2017 - 05.2022Read More
Baking Supervisor
Baked By Melissa
08.2015 - 01.2017Read More
Assistant Baker
Charlie's Creations
02.2014 - 07.2015Read More
North Bergen High School
High School Diploma
Read More