Tara Young

• Manage a high-volume portfolio of customers, building long-term relationships that drive repeat business and referrals

• Consistently meet and exceed revenue targets through consultative selling and identifying additional customer needs

• Retain customers by proactively resolving concerns, improving satisfaction, and strengthening trust

• Coach and develop team members to improve customer engagement, sales performance, and retention outcomes

• Track sales performance, customer trends, and operational metrics to forecast and drive business results

• Lead daily operations while maintaining a strong focus on client experience and revenue growth

• Identify opportunities to expand customer purchases by recommending additional products and solutions aligned to project needs

• Manage a high-volume portfolio of customers, building long-term relationships that drive repeat business and referrals

• Consistently meet and exceed revenue targets through consultative selling and identifying additional customer needs

• Retain customers by proactively resolving concerns, improving satisfaction, and strengthening trust

• Coach and develop team members to improve customer engagement, sales performance, and retention outcomes

• Track sales performance, customer trends, and operational metrics to forecast and drive business results

• Lead daily operations while maintaining a strong focus on client experience and revenue growth

• Identify opportunities to expand customer purchases by recommending additional products and solutions aligned to project needs

• Built strong relationships with retail and professional clients, increasing repeat business and long-term customer value

• Guided customers through complex purchasing decisions using a consultative, solutions-based approach

• Supported revenue growth by identifying upsell opportunities and improving overall customer experience

• Assisted in managing store operations, inventory, and workflow efficiency

• Led a team of 40+ employees while maintaining a strong focus on customer satisfaction and operational performance

• Improved service efficiency and customer experience, contributing to a Net Promoter Score of 68

• Managed financial operations including high-volume cash handling and performance tracking

• Developed team members into leadership roles, strengthening long-term organizational performance

• Led 20 direct reports and influenced 30+ team members in a high-volume retail environment

• Improved backroom operational accuracy to 97.28% through process improvements and team training

• Achieved 97% team engagement score by building strong relationships and fostering a positive work culture

• Recruited, trained, and coached team members to improve performance and retention

• Managed a team of 30 employees, focusing on customer experience, scheduling, and operational consistency

• Improved loss prevention outcomes through team training and partnership with asset protection

• Developed future leaders by mentoring and promoting team members into advanced roles

• Expanded skillset by obtaining barista certification to support new business initiatives