Kayla Racz

• Lead all aspects of store operations, overseeing a team of 10–15 employees while driving sales performance, customer experience, operational excellence, and talent development.

• Recruit, hire, train, coach, and develop team members, fostering a culture of accountability, engagement, and continuous improvement.
• Analyze business metrics, conversion trends, and sales performance to identify opportunities and implement strategies that drive growth.
• Execute visual merchandising, seasonal transitions, and promotional initiatives to maximize customer engagement and sales opportunities.
• Manage payroll, scheduling, inventory control, and operational compliance while maintaining a positive and productive work environment.
• Partner with district leadership to execute strategic initiatives and achieve company objectives.

KEY ACHIEVEMENTS

• Ranked #1 in the district for year-to-date sales growth and service performance.
• Increased store conversion through focused coaching, customer engagement strategies, and operational execution.
• Earned multiple awards for visual merchandising excellence, including 1st Place in company visual execution competition.
• Developed and led a high-performing team of 10–15 employees, strengthening engagement, accountability, and customer service standards.
• Recognized for delivering exceptional service results while maintaining operational excellence and visual presentation standards.
• Successfully executed seasonal floor sets and merchandising initiatives that supported sales growth and enhanced the customer experience