BRIAN THOMAS
Mason
Summary
Results-driven Retail Store Manager with 15+ years of experience leading high-volume grocery operations with The Kroger Co. Proven success in driving sales growth, operational efficiency, shrink reduction, and team performance. Skilled in P&L management, merchandising strategy, labor optimization, and customer experience excellence.
Known for building high-performing teams and implementing systems that improve productivity,
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Store Management
Kroger
Goshen, Milford, Liberty Twp
01.2019 - 09.2025
- Directed store operations with staff of 150+, achieving and exceeding sales, shrink, and labor metrics.
- Drove operational improvements and cost savings through optimized ordering and vendor management.
- Spearhead store safety initiatives resulting in a reduction of store accidents.
- Collaborated with department leaders to ensure top-tier customer experience, optimized merchandising, and furthered company initiatives.
- Championed customer engagement strategies that resulted in (customer sat/or sales data).
- Ensured consistent achievement of key performance indicators including sales growth, safety compliance, and expense control.
Store Management
Kroger
Blue Ash
01.2014 - 12.2018
- Oversaw grocery, perishable, and merchandising departments.
- Lead the employee scheduling, payroll, and budget management.
- Controlled labor and operational expenses while keeping sales growth and high merchandising standards.
- Coached and developed associates to advance within the organization; successfully promoted 15 associates.
Pharmacy Customer Care Supervisory
Kroger
Hamilton
01.2012 - 12.2014
- Managed 40-member customer care team, overseeing training, coaching and performance development.
- Improved call resolution times and customer satisfaction through enhanced customer service.
- Led hiring, onboarding, and performance evaluations processes to strengthen team capabilities.
- Selected for Management Program (MD1) based on leadership and performance achievements.
Education
ASSOCIATE DEGREE - BUSINESS MANAGEMENT
University of Phoenix
09.2013 - 05.2015
FOOD HANDLING CERTIFICATE -
Kroger Company
MANAGEMENT TRAINING -
Kroger Company
Skills
Retail Operations Management
P&L / Budget Management
Boost Sales Ordering
Growth & KPI Achievement
Shrink Reduction & Cost Control
Merchandising & Inventory
Management Team Leadership & Staff Development
Award Winner of Customer Experience & Engagement
Workforce Planning & Scheduling
Vendor Relations
Safety & Compliance
Timeline
Store Management
Kroger
01.2019 - 09.2025
Store Management
Kroger
01.2014 - 12.2018
ASSOCIATE DEGREE - BUSINESS MANAGEMENT
University of Phoenix
09.2013 - 05.2015
Pharmacy Customer Care Supervisory
Kroger
01.2012 - 12.2014
FOOD HANDLING CERTIFICATE -
Kroger Company
MANAGEMENT TRAINING -
Kroger Company