Janay Rhone
Las Vegas
Summary
Highly experienced, organized and detail-oriented administrative professional with experience providing executive-level support. Skilled in developing and maintaining efficient office operations and streamlining administrative processes. Possess excellent organizational, communication and multitasking skills, as well as strong proficiency in MS Office Suite. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations.
Overview
9
9
years of professional experience
Work History
Home Health Aide
In-Home Supportive Services LADPSS
Los Angeles
09.2019 - 04.2021
- Coordinated timely scheduling of appointments and follow-ups with physicians or other healthcare professionals based on individual needs.
- Performed daily administrative duties such as filing paperwork, answering phone calls from patients, providers, and insurance companies, and verifying insurance eligibility.
- Prepared detailed documentation regarding patient care records ensuring compliance with state regulations and HIPAA guidelines.
- Exhibited solid organizational skills while managing multiple tasks accurately and efficiently.
- Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
Client Service Professional
H&R Block
Marina Del Rey
12.2017 - 04.2018
- Answered phone calls, responded to emails, directed inquiries appropriately and promptly.
- Developed strategies to improve workflow processes and increase efficiency within the office environment.
- Managed daily operations of the office including ordering equipment, supplies, answering phones, distributing mail, faxes.
- Resolved customer service issues in a timely fashion utilizing effective communication skills.
- Provided administrative support to senior management by scheduling appointments and managing calendars.
Executive Intern
Pivot Sacramento
Sacramento
02.2017 - 06.2017
- Planned and coordinated fundraiser and community engagement events to bring awareness of services offered and generate revenue.
- Developed creative solutions to complex problems while working independently or in a team setting.
- Prepared presentations for internal stakeholders outlining project objectives and deliverables.
- Utilized data entry to keep up-to-date records of sensitive clients' information.
- Prepared presentations for internal stakeholders outlining project objectives and deliverables using Google Workspace and Prezi.
- Handled inbound and outbound calls from clients while providing high-quality customer service.
- Maintained and updated company databases with accurate information.
Front Office Assistant
Edwards Family Daycare
Los Angeles
06.2012 - 08.2016
- Managed day-to-day office operations, such as ordering supplies, maintaining equipment, and managing calendars.
- Implemented processes to streamline workflow throughout the office environment improving efficiency by 88%.
- Managed incoming calls and emails with professionalism while also providing customer service as needed.
- Created and maintained filing systems to ensure accurate record keeping.
- Performed data entry into databases ensuring accuracy of information entered.
- Assisted with the development of marketing and promotional materials.
Client Service Professional
H&R Block
Marina Del Rey
12.2015 - 04.2016
- Successfully managed 120+ high-volume customer inquiries and concerns while providing exceptional customer service.
- Responded promptly to customer inquiries via phone, email, or chat.
- Promoted products and services to increase client retention rate by 25%.
- Utilized data entry, bookkeeping, and filing to secure confidential client information.
- Ensured compliance with industry regulations and company policies when interacting with clients.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Identified opportunities for process improvements that would enhance overall client experience.
- Tracked metrics such as call volume, response time, and resolution rate to measure performance standards.
Education
Bachelor of Arts - HUMAN SERVICES
Southern New Hampshire University
Manchester, NH05-2026
A.S. - PSYCHOLOGY
Los Angeles Southwest College
Los Angeles, CALIFORNIA12.2019
A.A. - SOCIAL & BEHAVIORAL SCIENCE
Los Angeles Southwest College
Los Angeles, CALIFORNIA12.2019
A.A. - LIBERAL STUDIES - TEACHER PREPARATION
Los Angeles Southwest College
Los Angeles, CALIFORNIA12.2019
Skills
- Strong organizational skills
- Excellent interpersonal skills
- Detail-oriented approach
- Confidentiality and discretion
- Proficient in Microsoft office
- Research and analysis capabilities
- Database management
- Presentation design
- Professional phone etiquette
- High-level multitasking
- Expert time management
- Customer service
- Process improvement initiatives
- First Aid CPR/AED Certified
Timeline
Home Health Aide
In-Home Supportive Services LADPSS
09.2019 - 04.2021
Client Service Professional
H&R Block
12.2017 - 04.2018
Executive Intern
Pivot Sacramento
02.2017 - 06.2017
Client Service Professional
H&R Block
12.2015 - 04.2016
Front Office Assistant
Edwards Family Daycare
06.2012 - 08.2016
Bachelor of Arts - HUMAN SERVICES
Southern New Hampshire University
A.S. - PSYCHOLOGY
Los Angeles Southwest College
A.A. - SOCIAL & BEHAVIORAL SCIENCE
Los Angeles Southwest College
A.A. - LIBERAL STUDIES - TEACHER PREPARATION
Los Angeles Southwest College