Ashley Holloway
Roanoke,VA
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Customer service professional with 10 years client interface experience. Specialist with background in providing advice on diverse customer situations.
Overview
17
17
years of professional experience
Work History
Home Health Aide
Care Advantage, Inc.
07.2023 - 01.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
Patient Care Technician
Carillon Roanoke Memorial Hospital
04.2022 - 05.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
Server, Host
Crescent City Bourbon &BBQ
07.2020 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Expediter/ Host/Server
Blue 5
04.2007 - 03.2020
- Prevented store losses using awareness, attention to detail and integrity
- Created new processes and systems for increasing customer service satisfaction
- Cross-trained and provided back-up for other customer service representatives when needed
- Worked as a team member performing cashier duties, product assistance and cleaning
- Expressed appreciation and invited customers to return to the store
- Successfully interacted with customers and retail buyers to expedite orders
- Assisted customers with store and product complaints
Education
High School Diploma - Business/Clerical, Business, Marketing and Communications, Business Administration and Organizational Development
Flatwoods Job corp
Coburn, VA01.2005
Skills
- Team management
- Meticulous attention to detail
- Persuasive
- Focused on customer satisfaction
- Skilled multi-tasker
- Strong organizational skills
- Active listening skills
- Energetic work attitude
- Inventory control familiarity
- Adaptive team player
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Customer service professional with 10 years client interface experience. Specialist with background in providing advice on diverse customer situations.
Timeline
Home Health Aide
Care Advantage, Inc.
07.2023 - 01.2024
Patient Care Technician
Carillon Roanoke Memorial Hospital
04.2022 - 05.2023
Server, Host
Crescent City Bourbon &BBQ
07.2020 - 08.2022
Expediter/ Host/Server
Blue 5
04.2007 - 03.2020
High School Diploma - Business/Clerical, Business, Marketing and Communications, Business Administration and Organizational Development
Flatwoods Job corp
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